Worst Phone Service Provider Customer Service nothing but a runaround, nonresponsive service, delay, delay, delay. Extremely overpriced product and service which often has no signal in a highly populated city! Unacceptable for the high price! DO NOT RECOMMEND!!!!

Sandra Spachtholz Verizon has always been someone I could work with. But as of late the customer service on the chat line is ridiculous. I added a third line and got a phone for free. I was told even though I went to a Verizon store, I was not given the whole truth on information. First the store I went to be a Verizon store it was a vendor selling their phones and plans. What a joke. The name says Verizon outside the building. Careful when you go in one of those places. Of course they don't tell you that. Then you get a phone and a plan and are told the phone is free and that your bill won't go up by much. Then you get your bill and it gone way up. You call customer service, and they are worthless. I have been a loyal customer for a long time, but I'm going to look for another carrier & plan. I'm over Verizon after decades of being a loyal customer.

Rip off company Rip off company, charges fees I did not expect. I wanted a new phone for an existing phone I owned from Verizon, spoke with a representive a foreign country she took my order. I was charged for activating a NEW Phone Line and other fees !! All I Wanted Was A NEW PHONE. Verizon refused to refund me they said I ordered a new line !!! On the phone for 3 hours and I got No where. I have been paying $200 a month and this sheister company messed up my bill and continues to charge me fees something I did not purchase.

I had changed my cell service from… I had changed my cell service from Tracfone to Verizon. At first I thought that it was going to be a great change. I found out how WRONG I was. I did get the bundle I wanted. I then needed to get my phone switched with the Verizon Sim card. But, still the phone shows TRACFONE. I had been doing chats online, then called. I had called Verizon Port, which then connected me to Tech Support, Female on 4/15/24. She stated that since my phone was not switching over the way it should and having sim card problems that I would have a temp number. But, the person at Tech Support would have a different phone sent and sim card. These were going to be at no charge since my Samsung Galaxy was old. This was heard by my spouse hearing what was said. It has been three days now. No phone or sim card. I then once again did online chat on 4/18/24. The last chat was so long to get this corrected that I was DISCONNECTED. So I had to call Verizon speaking to a person that English was NOT the primary language. I needed to know when the new phone and sim card would be received. So, now I found that the person, female in Tech Support WAS JUST BLOWING SMOKE. No new phone nor sim card. She left me with TWO phone numbers. The one I wanted to hold onto and a second as a TEMP until the Phone and Sim card would arrive. It appears that Verizon DOES NOT KNOW what is going on. Just not a way to treat a LONG TIME Verizon customer since 2012.

I signed up for their cheapest plan and got screwed! I signed up for their cheapest plan and thy stuck me with the most expensive and it went up from $65 to $120 a month when I double checked my plan on their website. I called them and they told me that if I changed the plan to the one I was promised me I would lose the discount that I got when I TRADED IN MY ANDROID PHONE, and that would stick me with a $530 bill. They flat screwed and I had thought that how Apple jacked me would be bad enough. My switch to Apple And VERIZON cost me plenty and they aren't worth a crap for service. I wish there was a better option on both and I am going to talk to T-Mobile tomorrow. I would say STAY AWAY FROM VERIZON if you want honest dealings.