After Several store visits ( got the… After Several store visits ( got the run-around ) 4 escalation calls ( that's if I got through the phone system ) 3 months of me trying to return a internet box. I am beyond frustrated. Each call is about 30mins-1hr of my time.

Must be worst customer service compamy ever. Switching from verizon and saving 250.00 a month. But the main problem is their horrible, aweful customer service. First the automated system ignores your response and just tries over and over to lead you to an automated solution. Then when I finally got a person not only could I barely understand the broken english. she was unable to assist me at all, claim to have sentva text which I never got. Which she might of been able to fix but was too hell bent on trying to solicit a good review out of me about her service. That corporate structure there must be a mess pressuring these poor people for good reviews so the managers can get thier bonuses. I will never chose Verizon again, An over priced sucky company for sure. Switching to a new carrier my conversations were high level, effective and no surveys or trouble getting a live person I could understand.

Verizon wifi This isn't really about wireless or cell it's about there wifi, never buy Verizon wifi they make the worst wifi the download and upload speeds are awful and it's just the worst wifi.

I cancelled my service with Verizon… I cancelled my service with Verizon because they've gotten super pricey. When I switched services I was no longer able to access my account on line. I called multiple times requesting my final bill just to be told customer service couldn't help me over the phone and go to a store. And then Verizon decides to send it directly to a collection agency? Seriously? I haven't even been gone a month. If you were so worried you weren't going to get your money, I shouldn't have been locked out of the account. I'm so happy I made the switch. Verizon is a horrible cell company. I don't know why it took me so long to make the change.

Rip off company Rip off company, charges fees I did not expect. I wanted a new phone for an existing phone I owned from Verizon, spoke with a representive a foreign country she took my order. I was charged for activating a NEW Phone Line and other fees !! All I Wanted Was A NEW PHONE. Verizon refused to refund me they said I ordered a new line !!! On the phone for 3 hours and I got No where. I have been paying $200 a month and this sheister company messed up my bill and continues to charge me fees something I did not purchase.