Signed up with promo for a free Xbox X Signed up with promo for a free Xbox X. Xbox does not work properly and when contacted Verizon there is nothing they can do. Told me to call Microsoft for help. We got this for my son's 7th birthday and a WASTE. Stay away from Verizon promos as they do it to lock you in then you're TRAPPED.

Verizon runs a very poor customer… Verizon runs a very poor customer service. It’s ridiculous you can not talk to anyone. Much better off back in the day without computers an cell phones

I signed up for their cheapest plan and got screwed! I signed up for their cheapest plan and thy stuck me with the most expensive and it went up from $65 to $120 a month when I double checked my plan on their website. I called them and they told me that if I changed the plan to the one I was promised me I would lose the discount that I got when I TRADED IN MY ANDROID PHONE, and that would stick me with a $530 bill. They flat screwed and I had thought that how Apple jacked me would be bad enough. My switch to Apple And VERIZON cost me plenty and they aren't worth a crap for service. I wish there was a better option on both and I am going to talk to T-Mobile tomorrow. I would say STAY AWAY FROM VERIZON if you want honest dealings.

The bottom of the barrel. Quite possibly the worst company I have ever had the misfortune to do business with. Do not trust their promotional offers. They sell you things you don’t want or need and fail to disclose the true costs. They falsely understate the cost and then threaten to send you to a collection agency if you refuse to pay it. Every time I talk with them, they quote me a different cost for the same service. You cannot trust anything they say.

Free tv gets better reception than unlimited? I don't like not being able to make sure an item is at a location by actually talking with someone there. If I show up to buy a phone that ends up not being there because mine is broken, I am now paying for a two hour round trip ride for nothing. Fix that. Plus free TV shouldn't be getting better reception than a $60 unlimited paid for plan. Fix that too.