Verizon is driving me crazy right now Verizon is driving me crazy right now. Expensive and terrible services. I lost services and could not use even GPS when I’m driving. Some of my calls goes to voicemail directly without ringing. I spoke to them since January but they did nothing about it. I subscribed for $15 unlimited international call but they still charge me for making international calls, $15 international calls on Cricket, AT&T and others are unlimited without any more charges. When I called to get it waive the supervisor refused, the agent offer me 50% and when the supervisor came online he said No more 50% and very arrogant and disrespectful, his name is Spencer with badge number 119846.

Been a Verizon customer for over 25… Been a Verizon customer for over 25 years. Multiple lines. Bought a new Pixel 8 one month and ten days ago and the wireless antenna is bad. Just spent over an hour on the phone with a tech and no solution. However, they will give me a refurbished phone in trade. Thanks a lot. Threw away $700.00 Have to find a new carrier but afraid none of them really care.

Sandra Spachtholz Verizon has always been someone I could work with. But as of late the customer service on the chat line is ridiculous. I added a third line and got a phone for free. I was told even though I went to a Verizon store, I was not given the whole truth on information. First the store I went to be a Verizon store it was a vendor selling their phones and plans. What a joke. The name says Verizon outside the building. Careful when you go in one of those places. Of course they don't tell you that. Then you get a phone and a plan and are told the phone is free and that your bill won't go up by much. Then you get your bill and it gone way up. You call customer service, and they are worthless. I have been a loyal customer for a long time, but I'm going to look for another carrier & plan. I'm over Verizon after decades of being a loyal customer.

A Kafkaesque Nightmare Customer service is a Kafkaesque nightmare of unnamed voices, typing inaccurate notes into a system. They didn't keep an installation appoinment and told me they changed the date, as if my entire life was nothing more than waiting for them. Then Big V's best customer reaction - shut off service.

Customer service is beyond horrible Customer service is beyond horrible. I have tried to change phone service from a business account to personal account since I am retired. It has been going on for 3 months with long hold times, a change that they told me would take 24 to 48 hours. To the point that Verizon is totally not a company I will ever use age again for cell service. By the way, the change has still not been completed.