Horrible return policy Horrible return policy. Horrible customer service from people who can't even communicate. I tried for 2 weeks to contact someone for a return since I was unable to process the return through their website. By the time I reached someone, the return window had closed and he would not help me beyond possibly charging me for return shipping and only giving me store credit. And I wasn't even guaranteed that.

Buy at your own risk This company doesn't care about it's customers. Their website sets the last order details to your default. So if you shop something to someone else and then order something for yourself later, it will ship to the older address and refuse to change it. So have fun picking up you item from another state. Also, they ship each item separately on different days. Good luck with that. They furniture is such bad quality and breaks when putting it together. Overall a sham of a company.

Since overstock is now bed bath and… Since overstock is now bed bath and beyond I’m writing a bad review for them. I bought a mirror last year that I set aside for a renovation project, I finally got around to that project and the mirror was completely shattered, I contacted bed bath to see if they could honor the item, unfortunately at no help even though I didn’t break the mirror it came out of packaging completely broken they could not honor anything. It was my fault for not checking the packaging right away their fault for sending a broken item.. $126 down the drain

07-2023 . . . Problems receiving a complete shipment. 07-2023 We ordered a 10’ x 10’ - 5’ high with chain-link and door Dog Kennel With Roof to house two dogs needing outdoor secure arrangement. What a nightmare with over a month of back and forth “conversation” as to when the delivery would be completed. We cancelled order due to lack of complete delivery. We Will NEVER Order ANYTHING From OVERSTOCK AGAIN ! ! !

Failed to ship - Refuses Refund Paid for items that were apparently drop shipping from a 3rd party vendor. That vendor printed a label with a destination county of Central Africa (I'm in US) and never turned the package over to USPS. They refuse to refund because it is up to their 3rd party vendor if they will refund. Vendor won't refund unless I return items they never shipped. 3 days so far of excuses, delays, and refusal to either ship correctly or refund. Now I just want a refund.