Horrible return policy Horrible return policy. Horrible customer service from people who can't even communicate. I tried for 2 weeks to contact someone for a return since I was unable to process the return through their website. By the time I reached someone, the return window had closed and he would not help me beyond possibly charging me for return shipping and only giving me store credit. And I wasn't even guaranteed that.

Failed to ship - Refuses Refund Paid for items that were apparently drop shipping from a 3rd party vendor. That vendor printed a label with a destination county of Central Africa (I'm in US) and never turned the package over to USPS. They refuse to refund because it is up to their 3rd party vendor if they will refund. Vendor won't refund unless I return items they never shipped. 3 days so far of excuses, delays, and refusal to either ship correctly or refund. Now I just want a refund.

07-2023 . . . Problems receiving a complete shipment. 07-2023 We ordered a 10’ x 10’ - 5’ high with chain-link and door Dog Kennel With Roof to house two dogs needing outdoor secure arrangement. What a nightmare with over a month of back and forth “conversation” as to when the delivery would be completed. We cancelled order due to lack of complete delivery. We Will NEVER Order ANYTHING From OVERSTOCK AGAIN ! ! !

Bought a file cabinet,biggest hunk of… Bought a file cabinet,biggest hunk of junk pos I've ever seen,draws falling out caving in,like foil. Asked for refund and they laughed at me, don't buy anything from these thiefs

shouldn't order this company I ordered a mattress pad and received completely different item twice. Even after 3 weeks from ordering, there was no prospect of receiving the correct product, and I spent a lot of effort to return it. Finally, after spending 4 hours, I finally got to talk to a decent person and get my money back. Do not waste your time on this company's text customer support. Despite their name, they are actually useless AI. Warehouse doesn't do a decent job either. I ordered a mattress pad from Walmart instead, and the next day I received a proper cotton mattress pad that felt like a cloud of water proofn. It was really a nightmare. Not recommended.