Diabolical customer service. Having ordered and paid for my goods I have heard absolutely nothing from this so called "trusted company". No replies to emails or anywhere on their website to leave a review. I'd give it no stars if that was an available option. Clearly a bunch of shady characters who have no intention of honouring any orders. Avoid at all costs.

shouldn't order this company I ordered a mattress pad and received completely different item twice. Even after 3 weeks from ordering, there was no prospect of receiving the correct product, and I spent a lot of effort to return it. Finally, after spending 4 hours, I finally got to talk to a decent person and get my money back. Do not waste your time on this company's text customer support. Despite their name, they are actually useless AI. Warehouse doesn't do a decent job either. I ordered a mattress pad from Walmart instead, and the next day I received a proper cotton mattress pad that felt like a cloud of water proofn. It was really a nightmare. Not recommended.

Overstock has my money and product Overstock claimed to have shipped my product 29 days ago with a company of ill repute. Of course it arrived damaged and I refused delivery, but now Overstock needs 3-4 to review, and magically during my text chat online and phone call, no mangers are available, even though I let them put me on hold multiple times during a 20 min span in attempt to reach one. It was the same ploy the one and only other time I ordered through this company. Now I have no product and no refund, and no supervisor who can address this issue properly !!!

First time (...and last time) customer First time (...and last time) customer. Ordered item online, finally received wrong item via UPS after a shipping delay. Called and texted company to report their error. Overstock sent their choice of a substitution without notifying me, or providing the option of canceling. AND, the substitution is advertised as lower priced, so I was overcharged. I'll stick with Amazon, eBay, and my local stores.

WARNING ABOUT RETURNS I ordered a… WARNING ABOUT RETURNS I ordered a brand name set of sheets and 2 extra pillowcases. I received some unlabeled set and cases that were really poor quality. I immediately went to the website to return and although the original order all came in one package they would not let me return in one package. They charged $16.42 to return 2 pillowcases and $21.41 to return a set of sheets. Outrageous amounts! When I called they said they could not issue a shipping refund since the items were refunded already and kept repeating that mantra, totally unhelpful!