Absolute garbage Absolute garbage, nothing but a bunch of lies from any customer service rep( and I've talked to probably 20 of them). Don't believe a single word you hear and under no circumstances switch to any "better" plans they are advising you to. It will ended costing you more money.

Sprint has lost their minds Sprint has lost their minds. First promised to fix a problem they caused by offering me a credit for them to not keep that promise and overcharge me on my bill. Then the supervisor Haley admitted that she finally found the notes from that interaction to only offer a lower amount of credit then put me on hold for a hour only for the line to hang up. Never go with sprint/tmobile!

Honestly they need to be put out of… Honestly they need to be put out of business. Includes T-mobile. Broke my phone, won't allow me to cancel my plan because I need access to my account, cant access the account without the phone, will not help me resolve the issue unless I visit their store. Over-complicate everything. Charging me for 6 months for service I'm not using.

If I could give less than 1 star I… If I could give less than 1 star I would. TERRIBLE customer service. 1 rep tells me one thing, and another rep tells me something different. And then REFUSED to let me speak with a supervisor or someone higher up?? Said he was transferring me to his supervisor and transferred me to a collections agency instead. So glad I switched to Verizon!

I've been a customer since 2005 I've been a customer since 2005, I inquire why my bill is always so high ...(2 phone lines $280 a month) in September 2022 I went to a tmobile location and the gentleman basically told me I get charged for the phones monthly even when we had the phones for 4+ years, What most upsets me, is that every time I contact a representative I get told different "stories" every single time ..it's so very frustrating I feel for 17 years I've been over charged by hundreds of dollars each year! They need to have a Meeting with ALL ASSOCIATES to get their facts straight. I'm beyond disgusted with sprint/ team mobile