AVICO transition hiccup These guys took over from AVICO; unfortunately, it doesn't look like AVICO did a good job in transitioning the accounts. I got lost. To Livewire's credit, once they were aware of the problem, they reached out to me several times to work to resolve the problem. While I had to move on to another service provider, if a future/another need arises, my first call will be to Livewire. I believe they care and will work to provide quality service.

Expert Setup Great experience! Grant, the technician from Livewire was on time, worked through my setup of printer, laptop, a soundbar quickly and expertly! He even did some remedial work on my network to improve it. Grant was knowledgeable and proficient, worked hard and quickly, was personable, and a genuine pleasure to welcome to my home electronic needs.

Remote The appointment was for 8:00. The service technician showed up at 9:30. He did finish the job around 12:00. I've noticed several glitches with the remote. It does not turn on/off the DirectTV receiver. You have to manually turn it on. It doesn't always switch between modes by changing the inputs or turning on the components.

Fixed our TVs and treated us very fairly on cost. We were having several issues with a couple of our TVs and called Livewire (which did all of our initial A/V installation) to come take a look. Because we thought we were going to have to mount a new TV, they arranged for two technicians to come, which was going to cost us more $. But shortly after they arrived, they figured out the main issue and realized it could easily be addressed without two technicians. Within 45 mins, they had fixed all of our TV set-ups and chose not to charge us for having two technicians because we didn't end up needing the extra labor. They were also quite courteous, friendly, and helpful. It was a very positive experience that helped to earn my loyalty as a customer.

TV Install above fireplace Livewire installed a new tv and my soundbar above the fireplace in my family room. Brad was able to come out quickly for the initial consult and quote, answered all my questions and made recommendations on tv size and brand. The installation team was very professional during their 2 visits. They were on time or early, explained everything to me and the finished product looks great. I would definitely recommend Livewire!