I’ve been very pleased with my… I’ve been very pleased with my digiframes. But even more impressed with their technical support. I recently discovered that a number of photos weren’t showing. Turned out to be too high resolution. I was told how to resolve the problem, was sent links to helpful websites and hey presto, problem solved. They were extremely helpful

Hopeless Bought two Nixplay frames, gave one as a gift. The one I kept only showed the same 30 or so photos (out of 500). When I asked Nixplay support how to fix, the advice I was given left me unable to see ANY photos. The screen now just says 'Add Photos from your Mobile'. I have tried everything - disconnecting / reconnecting, resyncing, enabling photos / disabling - nothing works. Nixplay's customer service has been dreadful, with very poor quality advice which so far has only made things worse. I really hope the frame I gave as a gift has not had the same problems.

We had a frame sitting on an end table… We had a frame sitting on an end table for 4 years to the almost the day that it was purchased. We contacted the company to troubleshoot an issue because the frame would go offline showing large distorted vertical lines. The best they would offer to do was sell me one at their current price at 50% off. I did notice prior to this happening that the ability to turn the frame on and off from the map was not available. I will not be buying another from this company.

A monthly subscription to use a photo frame I bought my frame a couple of years ago having read good reviews on various websites. I was particularly attracted to its ability to link to Google photos and update playlists dynamically. In May 2023 the ironically named Nick Palfreeman at Nixplay wrote to advise that I will need to pay a monthly fee for the rest of my life in order to continue using this feature. Needless to say, Nick is no pal of mine and he won't be getting a penny from me. Bought a Google Hub Max instead. Goodbye Nixplay.

Order not dispatched Order not dispatched, no response from customer support - I have been charged. Tried emailing and using chat - what can you do ?