Hopeless Bought two Nixplay frames, gave one as a gift. The one I kept only showed the same 30 or so photos (out of 500). When I asked Nixplay support how to fix, the advice I was given left me unable to see ANY photos. The screen now just says 'Add Photos from your Mobile'. I have tried everything - disconnecting / reconnecting, resyncing, enabling photos / disabling - nothing works. Nixplay's customer service has been dreadful, with very poor quality advice which so far has only made things worse. I really hope the frame I gave as a gift has not had the same problems.

Order not dispatched Order not dispatched, no response from customer support - I have been charged. Tried emailing and using chat - what can you do ?

You have done me a great disservice You have done me a great disservice by refusing to make right a blatantly obvious mistake made by your print partner Fuji. I have begun to leave negative reviews about Nixplay after purchasing 4 of your frames, beginning with Amazon. Why you would subject your customers to Fuji's incompetence is beyond me. Nixplay promoted Fuji, Nixplay should make their screw up right! Roy

Nixplay frames orientation problem On the reporting of either CNet or Wired, I don't remember which, I purchased 4 of their frames for myself and family members. The most recent purchase, in my home, displays correctly. However, the orientations of the photos in the other 3 sometimes show correctly (landscape/portrait) and sometimes not. I've been going crazy going on the website, trying to adjust these. No more phone tech support, as previous. However, the tech support person that I was chatting with finally mentioned something that may illuminate the problem, but makes no sense. She said that some of the frames have portrait orientations and some have landscape orientations. My latest one has both. This is ridiculous. You don't take pictures with the type of frame in mind. It should be a software issue, not a hardware issue. I also don't recall seeing this information in the descriptions of the frames. Don't buy these unless you buy one of the most recent frames. The others are only about a year old and problematic.

Nixplay screws existing customers The recent decision to limit linking to Google photos is an insult to existing customers. I purchased the frame for the ability to link! Changing policy mid-stream is bad business. I will now recommend aura frames to friends and family and tell them to avoid nixplay.