Disgusting service and reliability Firstly, placed an order for one of their digital frames yesterday morning, yresterday afternoon I got some fraud rubbish asking me if I actually made the transaction. I responded with yes I did and sent it back. This morning I get an email from them telling me my order had been cancelled because I failed to reply to their fraud cr_ap???? Perhaps they need to take a very close look at THEIR security and reliability instead of accusing customers incorrectly. Disgusting so called customer service! How can you trust a company that refuses to provide it's customers a phone number for contact? They apparently demand email (or chat rubbish) tyo give THEM the option of ignoring those emails they don't like. The frame was a gift for my wife, something she is still going to get; however, it will be a PIX-STAR frame and definitely NOT a nixplay thing. By the way - Pix Star doesn't demand a monthly fee or ANY extra costs oncew you have bought their frame like nixplay does. Another reason to avoid that mob at all costs.

Order Cancelled for no reason Company cancelled order saying they thought it was 'fraudulent', when I got in touch they said there was no way to reinstate it. I think they just didn't want to honor the original sale price and delivery timeline due to overextending themselves. Ruined the Christmas surprise we had planned. Be warned and bring your business elsewhere!!

Excellent customer service I bought my frame a few years ago and love it. I have thousands of photos on a USB playing all day and visitors to the house always comment on how good it is. But I killed the remote for it when a reed diffuser accidentally got knocked over. Customer services were brilliant after I emailed them. They sent out a new remote, no charge, and it even had a battery in it. Five star service thanks.

Nixplay frames orientation problem On the reporting of either CNet or Wired, I don't remember which, I purchased 4 of their frames for myself and family members. The most recent purchase, in my home, displays correctly. However, the orientations of the photos in the other 3 sometimes show correctly (landscape/portrait) and sometimes not. I've been going crazy going on the website, trying to adjust these. No more phone tech support, as previous. However, the tech support person that I was chatting with finally mentioned something that may illuminate the problem, but makes no sense. She said that some of the frames have portrait orientations and some have landscape orientations. My latest one has both. This is ridiculous. You don't take pictures with the type of frame in mind. It should be a software issue, not a hardware issue. I also don't recall seeing this information in the descriptions of the frames. Don't buy these unless you buy one of the most recent frames. The others are only about a year old and problematic.

Great helpdesk My Nixplay frame stopped working properly - suddenly I couldn't change any settings, both through the remote as well as in the app. The helpdesk did a great job helping me set it up again by numerous emails back and forth. Big thanks for their patience with me!