Cannot believe such horrible service… Cannot believe such horrible service from a supposedly reputable company. One week past the "expected" ship date. Reached out to customer service via chat. They are unable to cancel the order. They are unable to answer when I should receive it or if I will receive it. They said I should hear from a "specialist" within 2 days! Three days later, still haven't heard anything from anyone. Would never order from electronics.sony.com again. Awful customer service.

Never buy any sort of headphones at… Never buy any sort of headphones at Sony. The customer service is terrible and they will blame it on customer induced damage if it every faults, even if you’ve been using the the correct way. They will refuse to refund you a product even when it’s within warranty and find a way to blame it on you. They have expensive prices for poor build quality which breaks in under a year and instead of refunding, they will tell you they’ll give you $50 off if you want a new one which is not even a fraction of the cost for an item that will just break again.

Can’t provide a basic service Can’t provide a basic service that their competitor offers. Quite sad to see that they want to keep up and don’t offer the same advantages to achieve that.

SHABBY CUSTOMER SERVICE FROM SHABBY CORPORATION Shocking customer service from SONY CORP for well known defective product e.g. HT-MT500 soundbar. Advised me to pay £33.60 for inspection by Authorised Sony Repair Centre knowing that the PCB required for repair was no longer available and inspection fee could not be credited against a repair as advised. Then was offered £100 buyback on soundbar system purchased 3 years ago for £445. LAST PURCHASE OF ANYTHING SONY FOR ME.

Sony is NOT Helpful !! I bought the Sony Headphone Sony WH-1000XM5 on August 01, 2023. I wanted to register the product with Sony. The Serial Number of the Headphone is: S01-6977348-U. Sony puts the Model Number at an inaccessible Place, inside the Headphone ear piece, which you have to pry open to locate the Model Number. That is, you have to actually rip the fine delicate leather part that covers your ears!! I paid close to $400 for this Headphone. After great difficulty, I managed to locate the Model Number: YY-2954. Yes, that is what it says on the Headphone!! The Registration Page on the sony.com website will not accept this Model Number!! Dear Sony, please help!!!!