Never buy any sort of headphones at… Never buy any sort of headphones at Sony. The customer service is terrible and they will blame it on customer induced damage if it every faults, even if you’ve been using the the correct way. They will refuse to refund you a product even when it’s within warranty and find a way to blame it on you. They have expensive prices for poor build quality which breaks in under a year and instead of refunding, they will tell you they’ll give you $50 off if you want a new one which is not even a fraction of the cost for an item that will just break again.

Cannot believe such horrible service… Cannot believe such horrible service from a supposedly reputable company. One week past the "expected" ship date. Reached out to customer service via chat. They are unable to cancel the order. They are unable to answer when I should receive it or if I will receive it. They said I should hear from a "specialist" within 2 days! Three days later, still haven't heard anything from anyone. Would never order from electronics.sony.com again. Awful customer service.

No customer service to speak of. Can understand frustration of people giving single star for Sony Customer service. Am sure many would give zero stars if possible. Purchased game via my Sony account . Was billed immediately but game did not appear in my library. Contacted customer service but have not had any useful help in over 2 weeks since purchase. Asked Paypal to step in and because Sony did not reply to them was awarded a refund. Within minutes my Sony account was suspended even though they were at fault. Intersesting to see if can get account unsuspended.

Can’t provide a basic service Can’t provide a basic service that their competitor offers. Quite sad to see that they want to keep up and don’t offer the same advantages to achieve that.

Excellent customer service! Excellent customer service! Purchased a Sony Walkman but was faulty after a few days. They replaced it with a new one with great service!