I purchased my first Sony TV I purchased my first Sony TV. Bravia 65 Inch. Didn't last 6 months. Warranty service has been playing me for 3 weeks and counting. Every 3 days I send pictures, then 3 days later another response from Sony asking for the same ones. The number given to call is not Sony but a call center with no answers or abilities to give a contact to actually communicate with Sony. After 3 weeks I tell the call center I have proof Sony received the pictures, and within 2min the agent confirms it. Going on week 4 now with the call center telling me that I'm going to be contacted by Sony, and surprise. Nothing. I've seeing horrible reviews about Sony Bravia 65inch tvs. Will never purchase another Sony TV again, and will be sure to let all friends and family know about this ongoing experience with Sony Warranty service.

Beware! Sony will not replace TVs delivered broken. Beware! Do not receive any items from Sony or their delivery company DHL unless you open & inspect prior. Our $2,500 TV was delivered with a broken screen that could not be seen until we completely unpacked the box and removed the cardboard sheet covering the screen. After 2 weeks of chasing them up and after initially being told they would replace it have now said they will not. Their reason being that the damage to the screen was not consistent with the condition of the box. After being a loyal Sony customer for over 20 years, this horrible customer service experience has ensured I will never buy another Sony product again. Beware!

My little brothers were dreaming a lot… My little brothers were dreaming a lot about Playstation 5 and I bought this PS5 for my brothers on their birthday. When I presented my gift they were screaming out in a house that other neighborhoods could hear us. I loved to see their sincere emotions. Everything was great but we had some troubles with installing it on TV and it was kind of hard to understand the instructions. The price of playstation and quality are really insane. My little brothers were really happy and there are a lot of games that work perfectly and bring more emotions into the house. Thank you very much again Sony!

Cannot believe such horrible service… Cannot believe such horrible service from a supposedly reputable company. One week past the "expected" ship date. Reached out to customer service via chat. They are unable to cancel the order. They are unable to answer when I should receive it or if I will receive it. They said I should hear from a "specialist" within 2 days! Three days later, still haven't heard anything from anyone. Would never order from electronics.sony.com again. Awful customer service.

Appalling Customer Service. Appalling Customer Service. Ordered Sony wf-1000xm4 headphones online. Courier refused to deliver to street address and returned to Sony warehouse. Numerous emails and telephone calls over multiple weeks to have product re-shipped unanswered. Sony has my money and my headphones and will not provide any information on either refund or if/how/when product will be re-shipped. Regret not purchasing from Bose or Apple, who both have excellent customer service, couriers and products. My advice would be to avoid Sony at all costs. They have lost me as a customer forever.