SHABBY CUSTOMER SERVICE FROM SHABBY CORPORATION Shocking customer service from SONY CORP for well known defective product e.g. HT-MT500 soundbar. Advised me to pay £33.60 for inspection by Authorised Sony Repair Centre knowing that the PCB required for repair was no longer available and inspection fee could not be credited against a repair as advised. Then was offered £100 buyback on soundbar system purchased 3 years ago for £445. LAST PURCHASE OF ANYTHING SONY FOR ME.

Beware! Sony will not replace TVs delivered broken. Beware! Do not receive any items from Sony or their delivery company DHL unless you open & inspect prior. Our $2,500 TV was delivered with a broken screen that could not be seen until we completely unpacked the box and removed the cardboard sheet covering the screen. After 2 weeks of chasing them up and after initially being told they would replace it have now said they will not. Their reason being that the damage to the screen was not consistent with the condition of the box. After being a loyal Sony customer for over 20 years, this horrible customer service experience has ensured I will never buy another Sony product again. Beware!

No customer service to speak of. Can understand frustration of people giving single star for Sony Customer service. Am sure many would give zero stars if possible. Purchased game via my Sony account . Was billed immediately but game did not appear in my library. Contacted customer service but have not had any useful help in over 2 weeks since purchase. Asked Paypal to step in and because Sony did not reply to them was awarded a refund. Within minutes my Sony account was suspended even though they were at fault. Intersesting to see if can get account unsuspended.

Cannot believe such horrible service… Cannot believe such horrible service from a supposedly reputable company. One week past the "expected" ship date. Reached out to customer service via chat. They are unable to cancel the order. They are unable to answer when I should receive it or if I will receive it. They said I should hear from a "specialist" within 2 days! Three days later, still haven't heard anything from anyone. Would never order from electronics.sony.com again. Awful customer service.

DO NOT BUY FROM SONY DO NOT BUY FROM SONY We purchased a TV online. When we plugged it in it was cracked on the inside, the outer screen is perfect, not a scratch or anything on it. We did not damage the TV and I think it was a packaging or delivery issue. Sony were quite rude and blamed me saying it is "consistent of being a physical damage in nature" After reading so many reviews the same it is clear Sony is selling cheap faulty garbage. So please do not waste your money.