Cannot believe such horrible service… Cannot believe such horrible service from a supposedly reputable company. One week past the "expected" ship date. Reached out to customer service via chat. They are unable to cancel the order. They are unable to answer when I should receive it or if I will receive it. They said I should hear from a "specialist" within 2 days! Three days later, still haven't heard anything from anyone. Would never order from electronics.sony.com again. Awful customer service.

Pathetic customer service Pathetic customer service, takes 5 days to get a response and by then the price match offer is over. All part of their game, but probably a blessing as would hate to see their aftersales support. Im buying samsung or LG instead

Beware! Sony will not replace TVs delivered broken. Beware! Do not receive any items from Sony or their delivery company DHL unless you open & inspect prior. Our $2,500 TV was delivered with a broken screen that could not be seen until we completely unpacked the box and removed the cardboard sheet covering the screen. After 2 weeks of chasing them up and after initially being told they would replace it have now said they will not. Their reason being that the damage to the screen was not consistent with the condition of the box. After being a loyal Sony customer for over 20 years, this horrible customer service experience has ensured I will never buy another Sony product again. Beware!

Appalling Customer Service. Appalling Customer Service. Ordered Sony wf-1000xm4 headphones online. Courier refused to deliver to street address and returned to Sony warehouse. Numerous emails and telephone calls over multiple weeks to have product re-shipped unanswered. Sony has my money and my headphones and will not provide any information on either refund or if/how/when product will be re-shipped. Regret not purchasing from Bose or Apple, who both have excellent customer service, couriers and products. My advice would be to avoid Sony at all costs. They have lost me as a customer forever.

No customer service to speak of. Can understand frustration of people giving single star for Sony Customer service. Am sure many would give zero stars if possible. Purchased game via my Sony account . Was billed immediately but game did not appear in my library. Contacted customer service but have not had any useful help in over 2 weeks since purchase. Asked Paypal to step in and because Sony did not reply to them was awarded a refund. Within minutes my Sony account was suspended even though they were at fault. Intersesting to see if can get account unsuspended.