Out of all the headsets I have… Out of all the headsets I have purchased in the past Turtle Beach always lasts The longest with the most amazing sound. I am so impressed with how turtle Beach handled my issue turtle Beach will always be my go to headset suppliers

Turtle Beach was very easy to work… Turtle Beach was very easy to work with. They stand behind their products. The warranty replacement process was smooth. They covered all of the shipping and was able to get us a replacement for my husbands 700 series Xbox headset within a reasonable time. Thank you!

The plastic part of the microphone… The plastic part of the microphone broke on a pair of Turtle Beach gaming headphones I bought my son for $160. I disassemble the headset to find I spent $160 on about $1 worth of thin plastic, cheap circuit boards, and terrible soldering. The few small screws the headset had were stripped out, most of the headset is snap together and held together with glue. In my honest opinion this is the lowest quality electronic I have ever disassembled to this point in my life. Not sure if this is the standard of electronics these days but I wouldn't pay $5 for another pair of these brand new.

The ease of the warranty process was… The ease of the warranty process was nice enough for a full-time employee and a full-time parent. The process allowed me to take my time to grab all of the data, set up the photos and attach all of that to an email.

Phenomenal Customer service I had a 600 GEN two headset that developed a crack above the left ear. I reached out to Turtle Beach because my warranty with the retailer I purchased it from was expired by about two months. They did not hesitate and offering a courtesy replacement. I shipped my damaged headset to them, within two weeks I had a new one. I will forever and always use Turtle Beach.