customer
GBDisappointing product, great customer service So the product was disappointing because it stopped working after 10 days. But the customer service was fantastic. Very helpful. Made doing the return as painless as possible and received the refund earlier than expected.
Kassi
GBPhenomenal Customer service I had a 600 GEN two headset that developed a crack above the left ear. I reached out to Turtle Beach because my warranty with the retailer I purchased it from was expired by about two months. They did not hesitate and offering a courtesy replacement. I shipped my damaged headset to them, within two weeks I had a new one. I will forever and always use Turtle Beach.
Zachery Van Ness
GBAmazing customer service Amazing customer service. Replaced my headset after the extending band had snapped when I went to put my headset on. Turtle beach promptly replied to my email and replaced my product, even after warranty!! An amazing company all around, they definitely take care of their customers.
Noah
GBHad to replace my headset due to a… Had to replace my headset due to a technical issue I was having, customer service was so awesome and I was able to receive a new headset very fast. Thank you Turtle Beach!!
Paul Marshall
GBGreat headset and really great after… Great headset and really great after sales (my son lost the wireless dongle for his ps5 connection and the customer support ended up giving us a call while new headset because the dongle itself was out of stock.) Outstanding