The plastic part of the microphone… The plastic part of the microphone broke on a pair of Turtle Beach gaming headphones I bought my son for $160. I disassemble the headset to find I spent $160 on about $1 worth of thin plastic, cheap circuit boards, and terrible soldering. The few small screws the headset had were stripped out, most of the headset is snap together and held together with glue. In my honest opinion this is the lowest quality electronic I have ever disassembled to this point in my life. Not sure if this is the standard of electronics these days but I wouldn't pay $5 for another pair of these brand new.

Out of all the headsets I have… Out of all the headsets I have purchased in the past Turtle Beach always lasts The longest with the most amazing sound. I am so impressed with how turtle Beach handled my issue turtle Beach will always be my go to headset suppliers

Had to replace my headset due to a… Had to replace my headset due to a technical issue I was having, customer service was so awesome and I was able to receive a new headset very fast. Thank you Turtle Beach!!

Responsive, Help-full, Timely My Stealth 700 Gen 2 headset main volume rocker was unresponsive after only owning it for about 3 months. Turtle Beach was very responsive when I reached out for assistance. After trouble shooting didn't work, TB had me send in my headset and had a new one out to me within a week. AND this was during the Christmas holidays. Fantastic customer service. I've used turtle beach since I was able to afford them and always will.

Turtle beach has been great Turtle beach has been great. I love the new stealth pro headset and the stealth rgb controller. I did have an issue the the RB button on the controller not working. Contacted turtle beach and easily made a warranty exchange. They sent me a brand new working controller.