Denise Penners
GBExcellent Customer Service: Fast and Focused… I had a little trouble having my iPhone talk with the new G4 Pro from GlocalMe. My iPhone recognized the network but couldn't connect. G4 Pro had a way to connect with Tech Support, and Elain helped solve my problem within 5 minutes, even while a GlocalMe device upgrade was happening. I'm not a techie at all, but I was able to follow setup and get this device working well, with Elain's quick support, in little time. I'm road testing this in Singapore and Japan, but so far it seems to work great - faster service than my cellular service!
Carl Espenshade
GBThe moblie wifi hot spot wont work and… The moblie wifi hot spot wont work and burned through the data plan every day we kept getting billing notices and we couldnt get and use out of the unit We used a Hippo last time and it worked GREAT all through Europe please dont buy this unit
Dr E V
GBHelp from GlocalMe- thanks, Lucas! I had a technical problem with GlocalMe when arriving to France, but Lucas helped me by answering emails promptly, and that problem had been fixed! I am very grateful for that persistance and ready to help attitude! Many thanks! Elena
Kerry McCulloch
GBFarro was wonderful Farro's customer service was wonderful (the product itself, I'm not so certain). During my last work travel experience, I had an issue with my Duo Turbo where the physical SIM card stopped working, despite still having data. I wanted to test the hotspot before my next work trip and Farro set me up with 8GB of North America data for me to try my hotspots to ensure they were working. So far the hotspots work excellently with the data purchased from GlocalMe and have not worked all that well using a physical SIM card.... I'm hoping this next work trip goes more smoothly!
Carmela A.
GBCustomer agent ELAINE is very helpful. Excellent service. Customer agent ELAINE is very knowledgeable and helpful. She didn't stop until my issues were solved. Glocalme service is excellent, plus the portable wifi has a strong signal when i was in Australia. We used 5 devices and never had a problem with the connections, even my husband was impressed how fast the wifi is...and their plans are cheaper than Solis.