Nextiva

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4.55
Based on 20 Reviews

5

85.00%

4

5.00%

3

0.00%

2

0.00%

1

10.00%
About Nextiva

Nextiva connects businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

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Katie
US

Customer Support Line was Subpar On hold times were a long and the customer service reps didn't understand what I was asking. I ended up asking my rep, who responded within minutes and gave me exactly what I was looking for. Support lines were not what I thought and was told they would be, but my rep is AWESOME!

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Chester Jones
US

Happy Customer Was great working with Nick in the CR department. He did a great job getting our problem resolve and kept us a happy customer with Nextiva. Thanks again Nick

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Selena Stamm
US

Exceptional customer service Exceptional customer service! Carlo provided a pressure-free experience, attentively listening to my requirements and guiding me toward the ideal plan for my business. Setting up the account was a breeze with Yuri, making the entire process seamless and efficient.

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Danny
US

Nick was very helpful to our needs. Nick was able to help maintain my pricing. As I told Nick, it seems like we are using phones less and less and using TEAMS/Google Meet or other resources such as cell phones. So, keeping the price as low as possible is needed and he was able to keep the same pricing. Thank You

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Kristee Rutland
US

She was amazing She was amazing and understanding! She took time with me even when I misspelled Apple! :) She never made me feel rushed and was extremely polite!!! I wish my customer service experience at other companies was this helpful!

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