Recognizing Urgency Nick@CR understood our need to access the administrative side of our Nextiva phone system when our IT guy left suddenly. Observing the steps necessary to preserve our security he was able to also escalate or request and have us returned to our operations quickly.

Experience onboarding with Carra… Experience onboarding with Carra Scarbrough This onboarding team, but specifically Carra, was very easy and helpful. We have a small company of less than 15 people and this transition from phones to digital was key to the services we provide. The Nextiva team stayed in contact throughout the couple-week process and were helpful in accommodating our specific server and office needs.

Our experience with Jason Harrell at… Our experience with Jason Harrell at Nextiva was OUTSTANDING! He was very professional with great communication skills, and he genuinely cared about us and making sure we were taken care of properly. I wish every communication experience with agents over the phone were as great as our experience with Jason, a true professional within his industry! Thanks so much for taking care of our account!

Experience working with Lisa Deason. Experience working with Lisa Deason. Our firm was going to go live with a new phone system for our customer service department. The process started smooth, but gave way to a BUNCH of confusing issues and our agents jumbled the communication as to what was needed. EVEN SO, Lisa Deason remained patient with us and worked diligently to help us overcome each hurdle as it came about. She got us quick troubleshooting fixes and within a few days we were back on track and running at 100%. She really is a gem and I'm thankful she was there to help us.

Customer Support Line was Subpar On hold times were a long and the customer service reps didn't understand what I was asking. I ended up asking my rep, who responded within minutes and gave me exactly what I was looking for. Support lines were not what I thought and was told they would be, but my rep is AWESOME!