Great app, expensive but worth it, watch out for sudden billing changes Dashlane is the best password and secure messages app I've ever found. It's not cheap, but it can be used just about everywhere. My rating is because Dashlane recently changed to annual billing only as opposed to once per month. All of a sudden, I was charged an annual plan ($80+). Support's answer was that I should have known because Dashlane sent emails and in-app messages. This never happened. When the answer to a support question is "we told you so" and my only other option is to stop using the app entirely, this is clearly not an ideal resolution. I understand support has nothing to do with the abrupt decision to change my options. My comments and rating are an overall assessment of this transition and the impossibility of any resolution other than "we told you so" when they didn't.

everything fine Quick response; Clear and targeted instructions for solving my problem - all very good

Satisfied Overall I am very satisfied with customer support and reaching out to me by email to fix the problem. The overall process was kind of time consuming from start to finish since all communication was done through email (approximately one week) but the problem of 2FA and getting logged on with my new phone was resolved. Thank you

This company is amazing This company is amazing. Not only do I think their app is phenomenal but when I had an issue trying to change my master password and there being a glitch in the system preventing me from changing it. The people who helped me were efficient and quick in getting down to the underlying issue and having an answer and fix for me within the following days.

A successful chat While I hate not being able to have telephone support, this experience with Ric was just as good. Convincing the computer to turn me over to live chat was a different story, but in the end the issue was resolved.