Peter took the time to read through my… Peter took the time to read through my long email and clearly explained the best solution for my issues. Maybe fairly mundane issues for someone familiar with the platform, but they were still my problems; he took the time to direct me correctly and clearly. Much appreciated.

everything fine Quick response; Clear and targeted instructions for solving my problem - all very good

A successful chat While I hate not being able to have telephone support, this experience with Ric was just as good. Convincing the computer to turn me over to live chat was a different story, but in the end the issue was resolved.

Money milkers After years of using it, I have to spend hours now to struggle moving all 2FA and with moving all the passwords to a new password manager because Dashlane noticed that in a month my price will go over 3 times higher and with the option to pay annually only. They said it's because they added things but since I got it there was nothing new beside about 2 things and none of them enhanced my experience in any way or even worked properly like paswordless. Their support didn't give any reasonable reason as well for such a big price change and answered the same as the automated chat. Old price for family plan: a bit over 2€/month New price: 89€/year

The customer service agent was…excellent and very helpful and kind The customer service agent was extremely helpful and understanding. She was very compassionate with what we did wrong. She explained very clearly how to move forward even as we waited for an answer to our billing error.