everything fine Quick response; Clear and targeted instructions for solving my problem - all very good

This company is amazing This company is amazing. Not only do I think their app is phenomenal but when I had an issue trying to change my master password and there being a glitch in the system preventing me from changing it. The people who helped me were efficient and quick in getting down to the underlying issue and having an answer and fix for me within the following days.

Great app, expensive but worth it, watch out for sudden billing changes Dashlane is the best password and secure messages app I've ever found. It's not cheap, but it can be used just about everywhere. My rating is because Dashlane recently changed to annual billing only as opposed to once per month. All of a sudden, I was charged an annual plan ($80+). Support's answer was that I should have known because Dashlane sent emails and in-app messages. This never happened. When the answer to a support question is "we told you so" and my only other option is to stop using the app entirely, this is clearly not an ideal resolution. I understand support has nothing to do with the abrupt decision to change my options. My comments and rating are an overall assessment of this transition and the impossibility of any resolution other than "we told you so" when they didn't.

DLove Authenticator The assistance that Sharon gave through out chat was patient with me [not greatly computer savvy] and helpful. Initially the email from Dashlane about the change needed concerning an Authenticator [2FA] program was not helpful. I spent probably an hour or more on my Dashlane account trying to figure out how to make the change. It wasn't until I went to the chat with a Dashlane assistant in person [not Dashy] that I was finally able to get a resolution. Sharon went an extra mile to assist me!

Fantastic service. Fantastic service. Been using it for years. Seamless, secure, and saved my bacon on a few occasions. One of my favourite and key go-to services.