Satisfied Overall I am very satisfied with customer support and reaching out to me by email to fix the problem. The overall process was kind of time consuming from start to finish since all communication was done through email (approximately one week) but the problem of 2FA and getting logged on with my new phone was resolved. Thank you

Thank you! 1) Dashlane is an premium service. Unfortunately, I didn’t take the time to use the software for the last couple of years and instead started to rely on similar services provided by Google and Apple. 2) Rick in customer service was excellent in answering my questions and patiently helping me process the refund.

Money milkers After years of using it, I have to spend hours now to struggle moving all 2FA and with moving all the passwords to a new password manager because Dashlane noticed that in a month my price will go over 3 times higher and with the option to pay annually only. They said it's because they added things but since I got it there was nothing new beside about 2 things and none of them enhanced my experience in any way or even worked properly like paswordless. Their support didn't give any reasonable reason as well for such a big price change and answered the same as the automated chat. Old price for family plan: a bit over 2€/month New price: 89€/year

A successful chat While I hate not being able to have telephone support, this experience with Ric was just as good. Convincing the computer to turn me over to live chat was a different story, but in the end the issue was resolved.

The customer service agent was…excellent and very helpful and kind The customer service agent was extremely helpful and understanding. She was very compassionate with what we did wrong. She explained very clearly how to move forward even as we waited for an answer to our billing error.