Great app, expensive but worth it, watch out for sudden billing changes Dashlane is the best password and secure messages app I've ever found. It's not cheap, but it can be used just about everywhere. My rating is because Dashlane recently changed to annual billing only as opposed to once per month. All of a sudden, I was charged an annual plan ($80+). Support's answer was that I should have known because Dashlane sent emails and in-app messages. This never happened. When the answer to a support question is "we told you so" and my only other option is to stop using the app entirely, this is clearly not an ideal resolution. I understand support has nothing to do with the abrupt decision to change my options. My comments and rating are an overall assessment of this transition and the impossibility of any resolution other than "we told you so" when they didn't.

Peter took the time to read through my… Peter took the time to read through my long email and clearly explained the best solution for my issues. Maybe fairly mundane issues for someone familiar with the platform, but they were still my problems; he took the time to direct me correctly and clearly. Much appreciated.

Speedy and trustworthy assistance! Have been using Dashlane for 5+ years now and have really appreciated the speed of assistance they've provided to me and our company. They've proven that they are truly motivated to help us in every support interaction we've encountered.

Satisfied Overall I am very satisfied with customer support and reaching out to me by email to fix the problem. The overall process was kind of time consuming from start to finish since all communication was done through email (approximately one week) but the problem of 2FA and getting logged on with my new phone was resolved. Thank you

Customer Service was understanding and quick I wanted Dashlane over other companies, but the site was not working well when I tried to sign up. I did not think my credit card when through as the site just kept spinning. Later in the day, I saw that i was charged, but I had already committed with another company. THe Customer Service person but very understanding and made sure to confirm with me that I needed a refund and was able to process my request. Kuddos to your Customer Service dept.