The customer service agent was…excellent and very helpful and kind The customer service agent was extremely helpful and understanding. She was very compassionate with what we did wrong. She explained very clearly how to move forward even as we waited for an answer to our billing error.

Great app, expensive but worth it, watch out for sudden billing changes Dashlane is the best password and secure messages app I've ever found. It's not cheap, but it can be used just about everywhere. My rating is because Dashlane recently changed to annual billing only as opposed to once per month. All of a sudden, I was charged an annual plan ($80+). Support's answer was that I should have known because Dashlane sent emails and in-app messages. This never happened. When the answer to a support question is "we told you so" and my only other option is to stop using the app entirely, this is clearly not an ideal resolution. I understand support has nothing to do with the abrupt decision to change my options. My comments and rating are an overall assessment of this transition and the impossibility of any resolution other than "we told you so" when they didn't.

A successful chat While I hate not being able to have telephone support, this experience with Ric was just as good. Convincing the computer to turn me over to live chat was a different story, but in the end the issue was resolved.

Good job Serj Good job Serj! Your tips helped me recover valuable data!

Speedy and trustworthy assistance! Have been using Dashlane for 5+ years now and have really appreciated the speed of assistance they've provided to me and our company. They've proven that they are truly motivated to help us in every support interaction we've encountered.