Great Experience with Customer Support! Jon helped me with activating my device, did a great job and appreciated his help!

I set up a new service I set up a new service, and it wasn't activating. So I contacted customer service via chat online. The service agent (Aubrey) took a patient, but quick step by step approach while staying in touch constantly. Soon the service was activated and working just fine. So, thanks twigby and thanks Aubrey.

Personable customer service Personable customer service. Reasonable prices. Great coverage in an area -Mobile falls flat. So happy my husband found this company. The rep even gave me a credit for the price difference when I switched plans even though it had just posted. Happy to be a Twigby customer.

This company is nothing but a scam This company is nothing but a scam! The service is absolutely terrible to the point where you can't actually make or receive phone calls. When the phone is turned off you will still be "using date" as well as when it is connected to wifi, it still goes off data. The company makes it nearly impossible to cancel the account but will fraudulently charge you. Their system will pick and choose your payment method no matter what settings or accounts you have chosen yourself. When you bring their mistakes up to them, wrongfully being charged, or wrong accounts being charged, they have zero customer service skills and will refuse to help you. Despite having cancelled lines, you will still be charged for these lines. The phones work terribly and be careful because you may purchase a phone from them that is no longer connected to their network but you won't know that until you try to activate it so then you have to buy a second phone from them. They are nothing but a scam, this company is only here to take your money and commit fraud!!!

Keyboard issues I opened a chat to get help with my phone that was acting strangely. I had trouble describing the issue, but the operator was able to understand my dilemma and offered solutions to correct the problem as well as future tips to help improve usage and battery life. Very much appreciated!