Knowledgeable about the product Knowledgeable about the product. Thats what i look for customer service. Thank you Carlos

I set up a new service I set up a new service, and it wasn't activating. So I contacted customer service via chat online. The service agent (Aubrey) took a patient, but quick step by step approach while staying in touch constantly. Soon the service was activated and working just fine. So, thanks twigby and thanks Aubrey.

Another Satisfied Customer!! I have been a Twigby customer for several years and it has been a great experience. I started with a plan and after about a year asked and was able to switch to a more economical plan. Today I noticed that I could change to the 2GB plan for the same price I am paying for the 1GB plan. Annie was able to switch me over right away. This is just another example of great customer service to go along with great phone service.

Harry resolved issue extremely quick Harry resolved issue extremely quick. Although I have no data with my plan, data needs to remain on to retain connection. All is good. Operator error. Relieved it was something simple since service has been perfect since becoming a subscriber. Harry was professional, courteous, friendly, accommodating and just downright helpful. Good guy, excellent rep.

Tell ur customer service reps to start… Tell ur customer service reps to start treating there callers better. This kid that works for u has been giving my mother the run around about getting her a Sim card. I strongly suggest people rethink going forward with this company. Doesn't seem like they care about helping but hurting. Do better. 1 star is to much