JOHN
GBThe person on the tech desk was polite… The person on the tech desk was polite and respectful. She realized they had a problem with the product and immediately sent me a new one. The product is excellent and really protects my phone. The replacement has some glue applied to hold the pin in place where the original did not have this. I think it will last this time.
Iain King
FII mistakenly ordered the wrong battery… I mistakenly ordered the wrong battery (X1 Carbon Gen3 instead of X1 Carbon Tablet Gen 3), a simple mistake that could have happened to anyway. The customer service was really excellent and prompt and gave me a refund as well.. really going the extra mile. I know where to get my unusual / odd batteries next time :) Thanks fella's. Iain.
Ellen Amantea
GBRecently made great customer service a purchase that arrived… Recently made a purchase that arrived as a mistaken item. I then received above and beyond communications from Rome Tech ( several pleasant, unsolicited and sincere inquiries regarding how to correct the issue). Five stars for customer service !! … which sadly fails a lot these days
Sam Alucci
AELate delivery…Bad quality -F Took 3 weeks for international delivery and then asked for more money to expedite! Also had to pay delivery charges since they didnt oay so costs double. Plus bad euality!!! Will not recommend !!
Mack Richburg
GBRometech is an amazing company Rometech is an amazing company, not only did I make an initial purchase thru Amazon but I have called back because I keep breaking my clip(my own fault), and they have accommodated me every time. Great customer service.