
Iain King
FII mistakenly ordered the wrong battery… I mistakenly ordered the wrong battery (X1 Carbon Gen3 instead of X1 Carbon Tablet Gen 3), a simple mistake that could have happened to anyway. The customer service was really excellent and prompt and gave me a refund as well.. really going the extra mile. I know where to get my unusual / odd batteries next time :) Thanks fella's. Iain.

Aimar Tuul
EEReally pleasant customer service After received product (small CMOS battery) had little bit different connector, they generously offered a few different solutions. They offered to send correct new product but also another faster solution. After a little wait overlapping holiday season, they sent me the correct battery and I happily received it unexpectedly fast. (Faster solution was also very clever and useful.)

Shawnesy S.
USThis company stands behind their warranty. This company stands behind their product. It only took once for me to reach out about the warranty and it was resolved almost immediately. I will continue purchasing from this company for future products offered.

JOHN
USThe person on the tech desk was polite… The person on the tech desk was polite and respectful. She realized they had a problem with the product and immediately sent me a new one. The product is excellent and really protects my phone. The replacement has some glue applied to hold the pin in place where the original did not have this. I think it will last this time.

Sherri
USExcellent customer service Excellent customer service! They quickly responded to my inquiry and helped me figure out which product would work best! Will definitely use this company again! The cell phone case was perfect and good quality.