FRANCISCO MIRANDA
GBTechnician was very professional. and… Technician was very professional and courteous. He explained everything. I was very pleased with him.
RICH GARWOOD
GBCustomer service was great and… Customer service was great and friendly. Install had to reschedule 3 times which cost me time off from work. They always apologized and tried to be as flexible as possible on the new date and time. Finally, a tech from Kansas came to Iowa to install my dish. Another occasion involved a 3+ hour tech call about modem issues. Couldn't ask for a nicer guy. He tried so hard to help me with my problem.
JOHN SORICELLI
GBNot getting what I paid for. Not even close Did not get complete information at install. Only getting right around 15% of the download speed I'm paying for. Have not been able to get this fixed. No urgency whatsoever on rise to help me. Dan at customer service has been great but he's getting no help.
Andrew
GBNot a reliable ISP Not a reliable ISP. Not good customer service. Fiber internet is supposed to be fast and reliable. Well, Rise provides one of those - their internet goes down fast!
Cynthia Eubanks
GBNew customer experience… Tonya in customer service was very kind and was able to meet my needs. Robert, the installer was very kind and did a good job explaining the connection process.