Suzette was EXCELLENT helping to solve… Suzette was EXCELLENT helping to solve issue with TV hookups. She listened to my issue and made a very reasonable suggestion to fix- don't use the same WiFi name ... TVs were stuck on the prior name and password. TV Customer Service didnt suggest that.... THANKS Suzette! Installation went very well.. VERY happy with SP so far !

I’ve used Simply Bits’ family plan for… I’ve used Simply Bits’ family plan for about 10 years. The wi fi cuts out quite often, but usually not for long periods. It’s just frustrating when it does. I’ve been trying to reach their billing dept so I can change payment method. It never used to be this difficult to reach them. I haven’t had to call for any reason for probably 5 years. They have an option for customer service to call you, but you can’t do much while you’re waiting so you don’t miss the call.

Great, friendly and efficient service! Ms. Masters listened to my issue (temporary need to shut down the 5 GHz channel on my eero mesh network to connect security camera), called a colleague who could perform the temporary shutdown which only Simply Bits could do, and stayed on the line until her colleague reported shutdown successful. I was able to connect the security camera and the 5 GHz channel restarted 15 minutes after the shutdown as promised. On top of that, Ms. Masters called me back later (as she said she would) to confirm everything had worked out OK for me.

I like Simply Bits because … The… I like Simply Bits because … The administrative office has a real live human being who is a native-English language speaker rather than a robot. The installer came exactly when scheduled; conferred with me about the best location for the inside equipment; the outside equipment, the power source and the necessary connecting wires. He worked quickly and efficiently and left behind no mess. This is the second time I have used Simply Bits and find them far superior to every single one of my prior internet service providers.

Same Day Restoration of Service I have been a Simply Bits customer for many years. The cable for our internet service finally succumbed to Tucson weather. Simply Bits technicians came out the same day and restored service. I regard that as excellent support and appreciate the quick repair.