No customer service and many other problems There are multiple problems: 1. When going to voice mail, the announcement says to leave a message for a phone number that isn't ours. 2. A call may go to voice mail even though the line is clear and should ring. 3. Almost all our calls ring twice and then cut out. Blocking spam is OK, if that is what it is doing??? 4. When picking up a call (after two rings) it can take a long time (compared to previous land lines or cell phones) for the parties to hear each other. A lot of "are you there" or "can you hear me". Very annoying. 5. There is NO customer service. I've called three times just now and been disconnected each time. Tried the Support button on the web site and got a message that they were not up and running currently. I am looking for any other service that can meet our needs.

This company has their customers best interest in heart You are very committed to helping your clients. I was impressed with the knowledge you gave me and walking me through the complete phone set up. The phone box arrived in expedited time also. The ease of ordering, setting up, receiving my phone number and reaching customer service for support was amazing. Thank you for taking care of your customers

Clear Cut Communication With Community Phone Representatives I was so stressed out I was trying to find a company that is customer friendly. Looked up Phone ratings Community Phone, has a TOP rating. The individuals that represent the company are pleasant, didn't transfer me from one place to another; and after waiting on the line; didn't cut me off. I see why the company has a good rating. I am also happy to have the personal assistance that I received from the Onboarding office. I was having a lot of trouble getting my phone service straight; but by the kind guidance that I have received from the agent; at the Onboarding Office; who I had been speaking to by e-mail, all is well. A pleasant surprise! He reached out to me by phone. And offered assistance. My landline was already switched; I was having difficulty switching my cellular from another phone company to Community Phone. All is set. He helped me tremendously; I will let my Senior Wellness Center in DC know about this service. I highly recommend this company and Its outstanding customer support. Mary W.

Customer service was excellent Customer service was immediately available to assist me when I had an issue with my phone. They stuck with me until the issue was resolved. They sent new equipment and before I'd gotten it unboxed, they called to see if I wanted help setting it up. Thank you Community Phone, specifically Luis, for the excellent customer service!

very bad experience Was not until after paying upfront for the year was told that the A-I they use does not recognize calls coming from Verizon phones so friends had to call a cell phone . Once I cancelled service and try to return base unit was told they DONT REFUND for service only for the return of the base unit , this all took place within a week , Dont trust these folks and dont fall for their discount if you buy a year upfront ! UPDATE..I have been able to resolve problems with Community Phone and have received refunds Thanks Britney