Paul
PTOn the ball Great app which is always updating to counter anything other apps do so you can't watch them ie bbc iplayer etc. Also has a massive choice of locations if you just want to stay anonymous. And when you contact them with an issue they are immediately on the case to resolve the problem. Well done hotspot shield!
SL Roberts
GBMy problem was not with Hotspot Shield I found my problem wasn't actually with Hotspot Shield, but I wasn't sure what to do. A kind & patient associate was able to help anyway by steering me to the help I needed. Now that's true customer service in my book! I'm not computer literate, so this kind of help was appreciated.
Hermit
CAGreat customer experience I lost my connection before moving last July. Eight months later I tried to reset my connection but did not have the old email address to reset my password. The Hotspot team patiently guided me through a complete reset without any issues, even by dealing with different people. They were knowledgeable about my situation and solved the issue. Happy life time subscriber.
Tom King
GBQuickly and competently. I thought, oh know another headache and trial when I was billed for something I already had. From past experience customer support has always been a disaster in most circumstances for me. Hotspot on the other hand gave me immeadiate feedback and quickly got to the source of the problem and solved it. I have never been so happy. In a matter of a couple days rather than weeks my issue was found and corrected. Thank you so much Hotspot Shield.
Vinay Gulani
GBDon't remember any subscription with them but they refunded Don't remember of any subscription with them and they charge my credit card each month. No email or any confirmation for this. Never use this service "Gervie M" - Their customer representative (Technical Support Team). He tells me they don't have any means to call. Waste your time via chatting/email where they are very slow. No availability of Supervisor. IT LOOKS LIKE A SCAM PS: They initiated the refund - updated rating by 2 stars. They should send any email confirmation if there is any charge and should have call support.