A straightforward, smooth experience I've never colocated a server before, but Dedicated.com made the experience straightforward, fast, and easy. I had a bunch of questions before I bought any services and the COO himself answered me right away. Then once I signed up, the staff guided me through the handoff process and they were friendly and accommodating. And the control panel in the members area is just like what you'd find on VPS/cloud hosting (except it's my own box spec'd exactly how I want). Honestly I couldn't be happier and I know if I run into any issues, Dedicated will be there to help. If you have your own server and want at least a 1gbps connection, check them out you won't be disappointed =)

Don't use this hosting They charged my card automatically, and I haven't even used the server. They offer no refund, so I trust them to go to other hosting sites.

Exceptional experience I currently manage three cabinets with Dedicated.com, and I must say that the level of service and professionalism I've encountered is unparalleled. As someone operating in the financial sector, where uptime and network reliability are absolutely critical, Dedicated.com has consistently delivered unmatched uptime performance. Matt, Damian, and the entire team have been stellar from the start. The level of service, reliability, and genuine care demonstrated by the entire staff has made me a loyal and incredibly satisfied customer. Thank you, Dedicated.com, for an exceptional experience!

Fast servers, fast connection, no security, poor customer service Pros: Loved the fast setup. Low prices. Solid connection. Cons: Had an issue with the server caused by an OS issue. This was not a hardware failure, but contacted support anyway in hopes to find some type of resolution such as adding an additional hard drive to temp boot, using a separate ISO image or locally installed flash drive or external storage. Contacted support, heard nothing for 6 hours. In the mean time switched to another service provider. Explained this delay is unacceptable in the ticket with customer service. Their response? "It's not high priority to us!" Ha! The ironic part is we wanted to switch all of our 117 servers to them, but after experiencing the poor customer service with the first server, paying them anymore is out of the question. I didn't expect a resolution, I just expected them to tell me my options. Even Amazon support does that on AWS. Even if a triage person told me "this isn't something we can help you with", that would have been helpful. I assumed with being a smaller company than AWS that they'd have faster response times. Apart from the poor response timeframe, I felt treated like a end-user rather than an MCSE systems administrator. Too many assumptions made by them that had the connotation of making me feel like a user that wasn't worthy of their time. Motherboard is nearly 10 years old, no recent driver releases. BIOS has multiple security vulnerabilities that remain unpatched. I asked if they wanted to know about any other concerns I had but they didn't acknowledge that either. They referenced being an infrastructure host, but do not have many of the other features that other infrastructure hosts have, so the remote options for fixing a non-bootable server are limited. You should probably only use them if you have several HA servers for ALL workloads or low priority servers. Moved on because our company cannot depend on delay in support in case anything goes wrong. Updated: X10SRL-F motherboard was using BIOS version 3.0. Version 3.0a came out in 2018, latest version 3.4 came out in 2021. BIOS is outdated by 3 years. The ISO for the OS was larger than the maximum IPMI 4.7 GB and that was mentioned several times in the ticket. Thank you for continuing to question the customer, and nicely inferring that your customer is incompetent by stating they should have used an MSP and your team knows better what is "cost effective". Reduced from 2/5 to 1/5 stars for ongoing "the customer is never right".

They only got one support guy answering… They only got one support guy answering all the questions. I don't care which location the server is, they should have more support reps. You'll get a simple answer the next day because probably the only support rep available is either overloaded with too many tickets or in sleep during off business hours. Not very helpful on urgent situation when you're abroad or on the road with different time zone. Their security is also lacking as there is no firewall for port blocking at the router level. The price may be competitive but you get what you pay for if you don't mind with the challenges of tackling on your own and facing security issues.