Fast servers, fast connection, no security, poor customer service Pros: Loved the fast setup. Low prices. Solid connection. Cons: Had an issue with the server caused by an OS issue. This was not a hardware failure, but contacted support anyway in hopes to find some type of resolution such as adding an additional hard drive to temp boot, using a separate ISO image or locally installed flash drive or external storage. Contacted support, heard nothing for 6 hours. In the mean time switched to another service provider. Explained this delay is unacceptable in the ticket with customer service. Their response? "It's not high priority to us!" Ha! The ironic part is we wanted to switch all of our 117 servers to them, but after experiencing the poor customer service with the first server, paying them anymore is out of the question. I didn't expect a resolution, I just expected them to tell me my options. Even Amazon support does that on AWS. Even if a triage person told me "this isn't something we can help you with", that would have been helpful. I assumed with being a smaller company than AWS that they'd have faster response times. Apart from the poor response timeframe, I felt treated like a end-user rather than an MCSE systems administrator. Too many assumptions made by them that had the connotation of making me feel like a user that wasn't worthy of their time. Motherboard is nearly 10 years old, no recent driver releases. BIOS has multiple security vulnerabilities that remain unpatched. I asked if they wanted to know about any other concerns I had but they didn't acknowledge that either. They referenced being an infrastructure host, but do not have many of the other features that other infrastructure hosts have, so the remote options for fixing a non-bootable server are limited. You should probably only use them if you have several HA servers for ALL workloads or low priority servers. Moved on because our company cannot depend on delay in support in case anything goes wrong. Updated: X10SRL-F motherboard was using BIOS version 3.0. Version 3.0a came out in 2018, latest version 3.4 came out in 2021. BIOS is outdated by 3 years. The ISO for the OS was larger than the maximum IPMI 4.7 GB and that was mentioned several times in the ticket. Thank you for continuing to question the customer, and nicely inferring that your customer is incompetent by stating they should have used an MSP and your team knows better what is "cost effective". Reduced from 2/5 to 1/5 stars for ongoing "the customer is never right".

They started out great They started out great, but has gone drastically down hill. Pros: - Network is stable. - DDoS protection is average. Cons: - Prices are super high. (With extra transaction fees added to each bill) - Panel constantly breaks. - Graphs barely work. - Reinstall often freeze and you need support, whom will barely do their job. - KVM breaks all the time, and need support assistance to work again. - Support is below average. Will not do ANYTHING to help you, if they believe its anything to do with software. - They barely take responsibility for their outdated hardware when faulty. Spending more time to prove its your responsibility, not theirs. - They offer no new hardware options (>2 years old)

we collocate 4 servers across 2 of… we collocate 4 servers across 2 of there sites. Customer service is excellent, price is very reasonable, had the odd blip, but neither in my opinion were directly the result of dedicated.com's actions or lack of knowledge, there comms during these blips was very good, which is all you can ask during incidents. The control panel synergyCP is very good also and a nice addition to the colo service compared to iDRAC being open to the entire web like with other colo facilities we have used. Connectivity is good and all in I cant really say anything negative. Would recommend for colocation all day long.

Happy to work with Dedicated.com Happy to work with Dedicated.com. Dedicated.com is a reliable provider. After bad experiences with other providers in the US we went to Dedicated.com and since we are there everything is okay. Unfortunately there was a 2 days downtime in NYC but this was because of the fire dep caused by issues in the DC. The support is fast and will help you with problems. Sometimes you have to bug them but in the end they will help you. The prices are absolutely fair for the service!

They only got one support guy answering… They only got one support guy answering all the questions. I don't care which location the server is, they should have more support reps. You'll get a simple answer the next day because probably the only support rep available is either overloaded with too many tickets or in sleep during off business hours. Not very helpful on urgent situation when you're abroad or on the road with different time zone. Their security is also lacking as there is no firewall for port blocking at the router level. The price may be competitive but you get what you pay for if you don't mind with the challenges of tackling on your own and facing security issues.