Happy to work with Dedicated.com Happy to work with Dedicated.com. Dedicated.com is a reliable provider. After bad experiences with other providers in the US we went to Dedicated.com and since we are there everything is okay. Unfortunately there was a 2 days downtime in NYC but this was because of the fire dep caused by issues in the DC. The support is fast and will help you with problems. Sometimes you have to bug them but in the end they will help you. The prices are absolutely fair for the service!

Great Support. Great Support. Unfortunately, they don't offer Debian 12 yet But, they informed me they will offer Debian 12 in near future. Finger crossed. (Updated 2023.07.31) Yes, I confirm Debian 12 is now available on Control Panel and it's very easy to re-load OS with Debian 12. You have my vote.

Fast servers, fast connection, no security, poor customer service Pros: Loved the fast setup. Low prices. Solid connection. Cons: Had an issue with the server caused by an OS issue. This was not a hardware failure, but contacted support anyway in hopes to find some type of resolution such as adding an additional hard drive to temp boot, using a separate ISO image or locally installed flash drive or external storage. Contacted support, heard nothing for 6 hours. In the mean time switched to another service provider. Explained this delay is unacceptable in the ticket with customer service. Their response? "It's not high priority to us!" Ha! The ironic part is we wanted to switch all of our 117 servers to them, but after experiencing the poor customer service with the first server, paying them anymore is out of the question. I didn't expect a resolution, I just expected them to tell me my options. Even Amazon support does that on AWS. Even if a triage person told me "this isn't something we can help you with", that would have been helpful. I assumed with being a smaller company than AWS that they'd have faster response times. Apart from the poor response timeframe, I felt treated like a end-user rather than an MCSE systems administrator. Too many assumptions made by them that had the connotation of making me feel like a user that wasn't worthy of their time. Motherboard is nearly 10 years old, no recent driver releases. BIOS has multiple security vulnerabilities that remain unpatched. I asked if they wanted to know about any other concerns I had but they didn't acknowledge that either. They referenced being an infrastructure host, but do not have many of the other features that other infrastructure hosts have, so the remote options for fixing a non-bootable server are limited. You should probably only use them if you have several HA servers for ALL workloads or low priority servers. Moved on because our company cannot depend on delay in support in case anything goes wrong. Updated: X10SRL-F motherboard was using BIOS version 3.0. Version 3.0a came out in 2018, latest version 3.4 came out in 2021. BIOS is outdated by 3 years. The ISO for the OS was larger than the maximum IPMI 4.7 GB and that was mentioned several times in the ticket. Thank you for continuing to question the customer, and nicely inferring that your customer is incompetent by stating they should have used an MSP and your team knows better what is "cost effective". Reduced from 2/5 to 1/5 stars for ongoing "the customer is never right".

Reliable service and support Reliable service and support. For the past 6 months of using Dedicated.com, I've probably only had 1 minute of downtime. My servers have never been downed or nulled on their free ddos protection. They appear to be working proactively on their mitigation. A Hetzner server on the other hand, can be downed from a well-structured 1gbps attack, and staff there is no intervention or very little assistance. DDoS protection is never a simple solution. Good protection requires staff to be proactive, diligent and knowledgeable. Dedicated.com's team have shown me the dedication and lived up to their name: They keep their uptime high, and respond to tickets kindly and rapidly.

I have been a data center technician… I have been a data center technician for many years. As a new TrustPilot user, I would remiss if I didn't review some of the companies I have worked on/for. I remember when Dedicated was a 1/2 rack and called LA Dedicated. What they have pulled off in the years since, shows that they have a recipe for success. Few companies know how to build a network properly. Dedicated is one of them.