Bought an eSIM for my trip to America… Bought an eSIM for my trip to America that supposedly had unlimited data. I get a text from T Mobile that I've got 12GB instead. I immediately brought it up and was told that I would be issued a new sim once the data has expired. Well, the data has now expired and no new esim in sight. Have wasted a full day of my holiday as I'm unable to travel till this is sorted. AVOID THIS COMPANY

7-day Unlimited plan in Japan Used their unlimited 7-day e-sim in Japan. I have used other esim providers and were almost crap and unusable due to very slow speed. Airhub's e-sim have speed of 18Mbps which is not the fastest maybe but more than enough for my needs. Moreover, it has tethering (mobile hotspot) feature, which other providers don't have. Will definitely order again. Highly recommended.

Late receipt of QR code I did not receive my activation QR code until 4 hours before flight to USA was taking off. Panic stations. We live far away from airport and have to stay in a hotel nearby the night before therefore not receiving QR code until so late was extremely stressful. I needed USA data to book Uber at destination airport because travel agent advised its the way its done these days. Why could the QR code etc. not have been sorted weeks before, I do not like leaving things to the last minute. It was a stressful experience. Too much reliance on one single technology item that can have a dead battery, a malfunction, be dropped, be broken, be stolen, be lost etc, etc, etc.

A bit of a faff but great signal once up and running Recently used this for a trip to the British Virgin Islands. Although they sent a confirmation email prior to the holiday it did not contain a QR code. Had to do quite a bit of chasing to get it via the support email. They managed to send it through within 24 hours of first contact and the signal was brilliant and set up was easy.

Never again customer service is useless EDIT: no matter how many time I tell thesE people the reply below IS typical. UK NUMBERS COULD NOT CALL ME. THEY WENT TO VOICEMAIL. AAARRRGGHH. Never again. 30 day eSIM with local voice calls. The customer service is just dire. Arrived in Australia data worked almost straight away. Gave me a uK number ( a big selling point) it never worked. Anyone calling from the UK went straight to voicemail. Tried the chat, no response then get a random email in return: not once did anyone answer the chat in the app after multiple attempts. Respond with your issue get another response asking the inane questions over and over, from different operators about the same issue. Different answers. I gave up after the 6th attempt to get this company to answer why no-one could call the UK number. International calls not allowed. So why give a UK number. Calling local numbers was very hit and miss. Ended up using WhatsApp most of the time.