Never again customer service is useless EDIT: no matter how many time I tell thesE people the reply below IS typical. UK NUMBERS COULD NOT CALL ME. THEY WENT TO VOICEMAIL. AAARRRGGHH. Never again. 30 day eSIM with local voice calls. The customer service is just dire. Arrived in Australia data worked almost straight away. Gave me a uK number ( a big selling point) it never worked. Anyone calling from the UK went straight to voicemail. Tried the chat, no response then get a random email in return: not once did anyone answer the chat in the app after multiple attempts. Respond with your issue get another response asking the inane questions over and over, from different operators about the same issue. Different answers. I gave up after the 6th attempt to get this company to answer why no-one could call the UK number. International calls not allowed. So why give a UK number. Calling local numbers was very hit and miss. Ended up using WhatsApp most of the time.

Late receipt of QR code I did not receive my activation QR code until 4 hours before flight to USA was taking off. Panic stations. We live far away from airport and have to stay in a hotel nearby the night before therefore not receiving QR code until so late was extremely stressful. I needed USA data to book Uber at destination airport because travel agent advised its the way its done these days. Why could the QR code etc. not have been sorted weeks before, I do not like leaving things to the last minute. It was a stressful experience. Too much reliance on one single technology item that can have a dead battery, a malfunction, be dropped, be broken, be stolen, be lost etc, etc, etc.

Amazing Customer service! The customer service is amazing. They (Justin and Karlton) were very nice and patient to help me out and they responded me promptly. Sincerely appreciated their assistance.

Bought an eSIM for my trip to America… Bought an eSIM for my trip to America that supposedly had unlimited data. I get a text from T Mobile that I've got 12GB instead. I immediately brought it up and was told that I would be issued a new sim once the data has expired. Well, the data has now expired and no new esim in sight. Have wasted a full day of my holiday as I'm unable to travel till this is sorted. AVOID THIS COMPANY

disappointing - data sim didn’t work in USA had a disappointing experience. The e-sim did not provide the data services as promised. I had to purchase another sim card during my trip. Feels like i've been had...