conflicting Unfortunately, I have had a mixed experience with AirHub. It was very easy for me to buy an eSIM and I hope to get it activated when I start my journey. My wife also tried to buy an eSIM for an older iPhone model that obviously wasn't set up for eSIM yet. In any case, she was unable to enter an EID. Despite this, the fee for the eSIM was withheld and a refund refused. It is unacceptable that a non-compatible phone should be provided with an eSIM card that is then unusable. I have asked for a refund of the fee and have not yet received a reply. after all, it is advertised on its website with a 100% refund. My wife bought an eSIM for the first time and was therefore still inexperienced.

E sim didn’t work in the beginning E sim didn’t work in the beginning. Leaving the range of the cell tower helped a fast and reliable speed took place. Customer service reaction was great!

Late receipt of QR code I did not receive my activation QR code until 4 hours before flight to USA was taking off. Panic stations. We live far away from airport and have to stay in a hotel nearby the night before therefore not receiving QR code until so late was extremely stressful. I needed USA data to book Uber at destination airport because travel agent advised its the way its done these days. Why could the QR code etc. not have been sorted weeks before, I do not like leaving things to the last minute. It was a stressful experience. Too much reliance on one single technology item that can have a dead battery, a malfunction, be dropped, be broken, be stolen, be lost etc, etc, etc.

My first time using Airhub as usually… My first time using Airhub as usually use Airalo but they didn't have coverage for my destination. 30 USD for 25GB of data was a bargain compared to other providers. No issues installing the eSIM and it just worked when I landed in St Lucia. Fantastic experience and worked well. So glad I went for the larger data package as I chewed quite a bit of mobile data whilst I was there.

Bought an eSIM for my trip to America… Bought an eSIM for my trip to America that supposedly had unlimited data. I get a text from T Mobile that I've got 12GB instead. I immediately brought it up and was told that I would be issued a new sim once the data has expired. Well, the data has now expired and no new esim in sight. Have wasted a full day of my holiday as I'm unable to travel till this is sorted. AVOID THIS COMPANY