While attempting to download an update While attempting to download a much-needed update to my Family Tree Maker program, the download failed. Called Tech Support and spoke with Nova Anderson. I explained that I have difficulties understanding the workings of computers. Nova was able to take control of everything. He efficiently diagnosed my problems, solved the issues, then updated my program for me. He was courteous and knowledgeable concerning Family Tree Maker and all other issues concerning the workings of my computer. Should other problems arise, I will not hesitate to call and ask for Mr. Nova Anderson.

Sam Provided Great Service Sam, the technician, was informative, courteous and professional. He explained the steps he was taking to upgrade FM 2017 to FM 2o19 and to sync my data. I am pleased with my experience.

Very fast Very fast. My keyboard got disconnected and we were able to start again where we left off. Quick & thorough by AJ. Many stars!

Very satisfied with signing up toFTM… Very satisfied with signing up toFTM 2019 and transferring old data to FTM2019.Technician did an excellent job and is well qualified.Thank You

Your company has a 10 Star technician Your company has a 10 Star technician, Nova Henderson. He saved a precious piece of material for me. My published Family Book, which I thought I had lost forever.