Sam Provided Great Service Sam, the technician, was informative, courteous and professional. He explained the steps he was taking to upgrade FM 2017 to FM 2o19 and to sync my data. I am pleased with my experience.

Very prompt and helpful. Very prompt, courteous and helpful. Mia did an excellent job of converting an old file format for me and I commend her for following up. Highly recommended for reliable support considering that I hadn't used the FTM program or service since 2013 until now.

I was assisted by AJ Wilson I was assisted by AJ Wilson. An excellent technician and rep of your company. There were several problems encountered. He handled each patiently and resolved them in a very professional manner. He was also very patient with my inexperience and the delays caused by a very old computer. Consistently patient and encouraging. He provided information in a manner that was both complete and easily understandable. I hope you have an entire staff like him. I intend to recommend your company to others. It makes the cost well worth it.

AJ was very helpful with explainations… AJ was very helpful with explainations as well as getting some trees I wanted put together and Making my Ancestry and Family Search accts. connected to my FTmaker acct. Thank You very much AJ.

Very fast Very fast. My keyboard got disconnected and we were able to start again where we left off. Quick & thorough by AJ. Many stars!