FTM2019 Sync-Download 5 mth Issues I have had FTM for yrs from 2017 to 2019 versions and absolutely loved it till now. This latest update FTM2019.24.2 broke the sync and upload/download for Ancestry.com site. Since Feb 2023 to-date, this has been a 4-5 mth unresolved issue rendering its usefulness a mute point. I'd pay of a 2023 Upgrade that fixed the issue, but till then I'm stuck using the online Ancestry tree which sucks. Plus, a relative just (6/10/23) bought FTM based on my earlier recommendation and was not advised they would not be able to download their existing Ancestry tree. That's a bit unethical.

I was assisted by AJ Wilson I was assisted by AJ Wilson. An excellent technician and rep of your company. There were several problems encountered. He handled each patiently and resolved them in a very professional manner. He was also very patient with my inexperience and the delays caused by a very old computer. Consistently patient and encouraging. He provided information in a manner that was both complete and easily understandable. I hope you have an entire staff like him. I intend to recommend your company to others. It makes the cost well worth it.

Very prompt and helpful. Very prompt, courteous and helpful. Mia did an excellent job of converting an old file format for me and I commend her for following up. Highly recommended for reliable support considering that I hadn't used the FTM program or service since 2013 until now.

AJ Got My whole program of Family Tree… AJ Got My whole program of Family Tree Maker-2012 working faster and merged duplicate Families. Between what AJ and Annie did, they saved me months that I thought I was going to have to use to re-input all the data that I thought I had lost.

Sam Provided Great Service Sam, the technician, was informative, courteous and professional. He explained the steps he was taking to upgrade FM 2017 to FM 2o19 and to sync my data. I am pleased with my experience.