The service was very good in that they… The service was very good in that they were very patient with a person who did not know how to follow their instructions. They were able to fix the problem because they had patience with the customer and gave them encouragement.

AJ Got My whole program of Family Tree… AJ Got My whole program of Family Tree Maker-2012 working faster and merged duplicate Families. Between what AJ and Annie did, they saved me months that I thought I was going to have to use to re-input all the data that I thought I had lost.

I called Family Tree Maker tech support… I called Family Tree Maker tech support to get the new update. I haven't used Family Tree Maker in years, and the latest version is very different in every way. Not having time to learn the system yet, I asked the tech support person, Randy, to do the install for me. He was very good natured, patient and helpful. Even with an internet booster, my phone connections are sometimes garbled, as was the case today. Randy perservered with me through several calls until everything was done. He answered any questions I had and also encouraged me to call back anytime for help and information. I would recommend Family Tree Maker especially because of the good experiences I have with their tech support. Good customer service is a rare commodity these days. Kudos to Family Tree Maker, and their tech support representative Randy.

Very prompt and helpful. Very prompt, courteous and helpful. Mia did an excellent job of converting an old file format for me and I commend her for following up. Highly recommended for reliable support considering that I hadn't used the FTM program or service since 2013 until now.

AJ Wilson was very patient with my… AJ Wilson was very patient with my mother and went through all the steps needed to make sure our FTM account was updated to the newest version. Highly recommend the support services!