AJ Wilson was very patient with my… AJ Wilson was very patient with my mother and went through all the steps needed to make sure our FTM account was updated to the newest version. Highly recommend the support services!

FTM2019 Sync-Download 5 mth Issues I have had FTM for yrs from 2017 to 2019 versions and absolutely loved it till now. This latest update FTM2019.24.2 broke the sync and upload/download for Ancestry.com site. Since Feb 2023 to-date, this has been a 4-5 mth unresolved issue rendering its usefulness a mute point. I'd pay of a 2023 Upgrade that fixed the issue, but till then I'm stuck using the online Ancestry tree which sucks. Plus, a relative just (6/10/23) bought FTM based on my earlier recommendation and was not advised they would not be able to download their existing Ancestry tree. That's a bit unethical.

While attempting to download an update While attempting to download a much-needed update to my Family Tree Maker program, the download failed. Called Tech Support and spoke with Nova Anderson. I explained that I have difficulties understanding the workings of computers. Nova was able to take control of everything. He efficiently diagnosed my problems, solved the issues, then updated my program for me. He was courteous and knowledgeable concerning Family Tree Maker and all other issues concerning the workings of my computer. Should other problems arise, I will not hesitate to call and ask for Mr. Nova Anderson.

Extremely grateful to the technician… Extremely grateful to the technician who recovered my Genealogy files. I had over 25 + years of research that I could have lost. I absolutely love FTM.

I called Family Tree Maker tech support… I called Family Tree Maker tech support to get the new update. I haven't used Family Tree Maker in years, and the latest version is very different in every way. Not having time to learn the system yet, I asked the tech support person, Randy, to do the install for me. He was very good natured, patient and helpful. Even with an internet booster, my phone connections are sometimes garbled, as was the case today. Randy perservered with me through several calls until everything was done. He answered any questions I had and also encouraged me to call back anytime for help and information. I would recommend Family Tree Maker especially because of the good experiences I have with their tech support. Good customer service is a rare commodity these days. Kudos to Family Tree Maker, and their tech support representative Randy.