AJ Got My whole program of Family Tree… AJ Got My whole program of Family Tree Maker-2012 working faster and merged duplicate Families. Between what AJ and Annie did, they saved me months that I thought I was going to have to use to re-input all the data that I thought I had lost.

The service was very good in that they… The service was very good in that they were very patient with a person who did not know how to follow their instructions. They were able to fix the problem because they had patience with the customer and gave them encouragement.

Very satisfied with signing up toFTM… Very satisfied with signing up toFTM 2019 and transferring old data to FTM2019.Technician did an excellent job and is well qualified.Thank You

FTM2019 Sync-Download 5 mth Issues I have had FTM for yrs from 2017 to 2019 versions and absolutely loved it till now. This latest update FTM2019.24.2 broke the sync and upload/download for Ancestry.com site. Since Feb 2023 to-date, this has been a 4-5 mth unresolved issue rendering its usefulness a mute point. I'd pay of a 2023 Upgrade that fixed the issue, but till then I'm stuck using the online Ancestry tree which sucks. Plus, a relative just (6/10/23) bought FTM based on my earlier recommendation and was not advised they would not be able to download their existing Ancestry tree. That's a bit unethical.

Very prompt and helpful. Very prompt, courteous and helpful. Mia did an excellent job of converting an old file format for me and I commend her for following up. Highly recommended for reliable support considering that I hadn't used the FTM program or service since 2013 until now.