I appreciated his response to me needs… I appreciated his response to me needs and how quickly he handled my issue. This has been another year of great service beginning. George was extremely helpful and polite in this endearer.

Wonderful Experience... Nemo, has been beyond words in helping me with my problem. No only did he take care of that but educated me in so many ways. He was patient, and very professional in every way. It was a pleasure to have him and hope that I could get him every time. He is outstanding in every way. Please let him know how much i appreciated all he did for me. His performance was well beyond what I expected. Keep him around....he is a very valuable asset to your company.

Your company has a 10 Star technician Your company has a 10 Star technician, Nova Henderson. He saved a precious piece of material for me. My published Family Book, which I thought I had lost forever.

While attempting to download an update While attempting to download a much-needed update to my Family Tree Maker program, the download failed. Called Tech Support and spoke with Nova Anderson. I explained that I have difficulties understanding the workings of computers. Nova was able to take control of everything. He efficiently diagnosed my problems, solved the issues, then updated my program for me. He was courteous and knowledgeable concerning Family Tree Maker and all other issues concerning the workings of my computer. Should other problems arise, I will not hesitate to call and ask for Mr. Nova Anderson.

Extremely grateful to the technician… Extremely grateful to the technician who recovered my Genealogy files. I had over 25 + years of research that I could have lost. I absolutely love FTM.