Very professional and friendly Brad who answered their Live Chat was very professional and quick. I placed the order online soon after and next morning I drove 50 miles to their store to pick up the newest 3Dconnexion made product: Keyboard Pro. At the door Tim J. was waiting with the item I ordered, and we stayed in a friendly conversation for a little while. I purchased from them before (3Dconnexion SpaceMouse Enterprise Kit about 2 years ago) when I also had a very good experience. Their warehouse/store is in a beautiful brand-new building conveniently positioned close to LAX. On my way home, I received a text message from Brad asking me if I were able to get my Keyboard okay and he apologized for not being able to be there at the time I came in. Tim emailed me invoice with a note how they appreciate my business.

Great experience! Great experience! There was a stock shortage of the monitor I ordered. MM was up front about it, contacting me right away, giving me options to wait or cancel my order. I chose to wait. In the end I received the monitor earlier than expected. Perfect!

Motion Media & Me. Working with Motion Media has been the best experience possible for me. I am a sole proprietor and sometimes it's tough to get the software I need quickly. A lot of the developers are overseas and it's nice to have someone I can call on locally. Brad, in particular has handled all my license purchases to date and he's is always responsive, knowledgeable and helpful. I only wish other companies were this easy to work with!

This could have been a 1-star review This could have been a 1-star review, because the software I ordered was no longer being sold there, nor at the price posted, and they offered a cancellation refund, but I insisted they own-up to their error, and instead deliver what I just paid for. The team respond quickly and delivered within an hour, sucking up the cost and saving face. Kudos, regardless of management approval. Management should be proud for turning a 1-star into a 4-star. BTW: this was hours after waiting for my digital download to be emailed. I had to call them because online chat wasn't responding. So customer service depends on the customer's insistence. Just saying.

Great buying experience Great communication, really fast shipping. Even helped me find a coupon code when the one I had wasn’t working. I wasn’t familiar with the company, so was slightly apprehensive about buying a rather pricey item, but everything went smoothly and they greatly exceeded my expectations.