This could have been a 1-star review This could have been a 1-star review, because the software I ordered was no longer being sold there, nor at the price posted, and they offered a cancellation refund, but I insisted they own-up to their error, and instead deliver what I just paid for. The team respond quickly and delivered within an hour, sucking up the cost and saving face. Kudos, regardless of management approval. Management should be proud for turning a 1-star into a 4-star. BTW: this was hours after waiting for my digital download to be emailed. I had to call them because online chat wasn't responding. So customer service depends on the customer's insistence. Just saying.

Very professional and friendly Brad who answered their Live Chat was very professional and quick. I placed the order online soon after and next morning I drove 50 miles to their store to pick up the newest 3Dconnexion made product: Keyboard Pro. At the door Tim J. was waiting with the item I ordered, and we stayed in a friendly conversation for a little while. I purchased from them before (3Dconnexion SpaceMouse Enterprise Kit about 2 years ago) when I also had a very good experience. Their warehouse/store is in a beautiful brand-new building conveniently positioned close to LAX. On my way home, I received a text message from Brad asking me if I were able to get my Keyboard okay and he apologized for not being able to be there at the time I came in. Tim emailed me invoice with a note how they appreciate my business.

EXCELLENT SERVICE Where do I start? I purchased an item from Motion Media and needed to exchange it. Tim, from Motion Media has been a ROCKSTAR! From the time I emailed to the time I exchanged my item, Motion Media has surpassed my expectation!

Great price, great service. Was very happy with my transaction with Motion Media. I ordered late on a Friday night, assuming the orders would be processed on Monday and I'd hear back some time on Tuesday. On Tuesday morning I was getting a little anxious, so I emailed them and received a reply back right away, letting me know my order had been processed and they were just awaiting a response from the company. Within the hour from contacting them, I had my order and was using my software. Thank you!

Excellent customer service! Excellent customer service!! So well in fact, the owner himself took the time to help with an order due to limited staff. Smooth and easy conversation, personable and was able to solve the issue with ease! They care about their customers, that I can tell. I would most certainly shop here again, if nothing else but for the wonderful customer care! Oh and my purchase was reasonable in price, shipping was reasonable (though our local drivers seem to be unable to open their doors, might be stuck I reckon) lol