Six stars for customer support Six stars for customer support. Not only did I receive a fast response but my issue was resolved with one email. Wide Angle Software customer service is the template other (95%) business's need to learn.

George made my experience great George made my experience great. I tried to reactivate after a factory reset and the reactivation didn't work due internal log file error. George was great to work with me to get a new reactivation code. Software works just as described, easy to use to move any file between phone and pc.

Good but not perfect Worked pretty well on some of my devices, but would not connect to an old iPod so I was not able to recover those songs. Also, it would be much better if it had duplication detection so it did not suck in copies of existing songs that then need to be cleaned up. That said, it did allow me to save a bunch of music from an older iPad that I would have otherwise lost.

Success Support at Touch Copy was right back in touch with me when I had trouble accessing the software correctly ... the tips I was given solved my issue. I am so satisfied with the software and the exceptional service.

Best money I ever spent... Oh my gosh -- the Wide Angle Software, specifically the TouchCopy 16 represents some of the best money I have ever spent. Last year while attempting to back up our iTunes library the external hard drive crashed -- it was truly a No Bueno moment. We worked with an external vendor who was able to recover maybe 65% of the content. Of course, that meant we lost some photos and music. With TouchCopy16, we were able to recover over 9200 music files from our various iPods and iPhones. I still had to manually download about 2500 CDs, but this software worked wonders.