I encountered numerous problems with US… I encountered numerous problems with US Mobile in relation to making international calls. I lodged a complaint and it was escalated to the high-end team. Mr. Haroon Ali did an exceptional job in resolving my issues and providing detailed explanations. When it comes to customer service, they surpass other major companies. Their service within the USA is excellent. However, I am unable to provide feedback on international roaming at this moment as I have not tested it.

The worst service ever. Horrible throttling. And also, 99.99% of these reviews are fake. I never write reviews but this is an exception. This is the worst celluar service possible. Please avoid. I'm on the prepaid plan, where I pay $2 for every GB of data that I use, and jesus christ, the throttling I experience is horrible. I'll have 4gb left, and one day my speeds will be at 20 mbs, then for the remainder of my plan, until I add some more GB's to my plan, will be at the classic verizon throttle of 1.0 mbs a second. Literally exactly 1.0 mbs running a speed test. Now I get throttling on an unlimited plan... that makes sense, but throttling on a prepaid plan where the customer is paying $2 per GB is just down right horrendous behavior. Chatting to a customer service agent they managed to fix it for a day, then right back to throttling. Now they just tell me to turn airplane mode off and on etc. My device isn't the issue, it's US mobile being cheap as hell. And all these reviews are fake btw, any review thats, I CALLED AND THIS PERSON HELPED ME AND WAS SO HELPFUL on trustpilot == Fake Review. 0/10

AHMED MUSTAFA CALLED AND SOLVED ALL MY PROBLEMS Ahmed Mustafa called exactly as I was concerned about how I would be able to have an elderly person not be without her phone. Ahmed a total professional and incredibly knowledgeable about this home phone unit from US MOBILE assured me no need to connect unit until her son got the email that phone # was transferred. It was incredible that he called and solved everything. US Mobile has the most caring personnel ever. They are professional, caring, willing to help and going above and beyond. Ahmed Mustafa exemplified that. He is even calling tomorrow to transfer the # to Us Mobile and will call my friend's son as soon as the transfer shows as effective. That is huge!!! Bless US Mobile. The company is amazing, detail oriented and wants to make friends who live their service. Thank you Ahmed Mustafa and US MOBILE. So appreciative. Marge K

True cost of service is your mental health Wasnt sure what to expect except the basics. Initially trying to activate my line on esim was a headache and didn't work.. only to find out my unlocked galaxy s21 phone did not work on their Verizon(warp)network. (Later told recurring issue(on samsung)) After trying several times, contacting support: I was repeated the same steps which didn't work. (I read elsewear and experienced) everytime you email its a new person who has no clue and doesnt know how to fix it. If you have issues (you will) imagine self check-out w 3+ clueless employees until 1hr later a leader arrives who fixes it fast. Eventually told I had to sign up for the app, 2fa and automatically autopay in order to get the service I had already paid for. I was told I had been emailed a 6 digit code for 2fa (and didnt) Eventually after being transfered from person to person a group lead took over and somewhat rectified the situation. Giving me a temporary GSM line, and said he refunded the physical sim card purchase given esim didn't work. he did refund $10 (email verification of refund) for the new temporary line I didn't know I was signing up for. 10 days later I am trying to activate physical sim card on verizon my original and only desire and really just want a refund to go anywhere else. I did previously mention/ask for refund(for 1yr prepaid line never activated) twice and recieved no acknowledgement before the second line ordeal. All other agents seem to deny refunds, deny its issues on their end, and require lots of unacceptable hoops. After several more emails including one stating a phone call was required to verify my identity "again" I sent 1 last email requesting/demanding either 1)service or 2) refund or 3) Ashhad. Ashhad got me up and running in no time. He is light years ahead of their broken system, without him it'd be 1 star, but low review is not him it's all the other terrible aspects. My service is now activated on usmobile via verizon(warp); it's awesome! Final notes updated TLDR read it all. CONS: Trouble activating, requires app, requires 2fa, requires autopay(even when you prepaid 1year) requires calling/days waiting none of which mentioned pre-purchase. App doesn't record data accurately; you pick number then they assign random in different area code, probably have to sue if you actually wanted a refund(not joking). PROS: phone service seems awesome; Ashhad; cheap af. Overall, I'd choose elsewhere but I prepaid 1 year; requiring autopay/2fa after the purchase w.o warning isn't OK. I believe some reviews are questionably made. Will update on service after 3-9 months, be forewarned. Sure it works great for 2/3 people. You don't want to be in the 1/3.

Adeen was incredibly patient with… Adeen was incredibly patient with someone who is not very computer literate. He helped me with activating a second phone to use while traveling and provided me with international services for it through US Mobil's GSM5T European partner. Thank you Adeen!