True cost of service is your mental health Wasnt sure what to expect except the basics. Initially trying to activate my line on esim was a headache and didn't work.. only to find out my unlocked galaxy s21 phone did not work on their Verizon(warp)network. (Later told recurring issue(on samsung)) After trying several times, contacting support: I was repeated the same steps which didn't work. (I read elsewear and experienced) everytime you email its a new person who has no clue and doesnt know how to fix it. If you have issues (you will) imagine self check-out w 3+ clueless employees until 1hr later a leader arrives who fixes it fast. Eventually told I had to sign up for the app, 2fa and automatically autopay in order to get the service I had already paid for. I was told I had been emailed a 6 digit code for 2fa (and didnt) Eventually after being transfered from person to person a group lead took over and somewhat rectified the situation. Giving me a temporary GSM line, and said he refunded the physical sim card purchase given esim didn't work. he did refund $10 (email verification of refund) for the new temporary line I didn't know I was signing up for. 10 days later I am trying to activate physical sim card on verizon my original and only desire and really just want a refund to go anywhere else. I did previously mention/ask for refund(for 1yr prepaid line never activated) twice and recieved no acknowledgement before the second line ordeal. All other agents seem to deny refunds, deny its issues on their end, and require lots of unacceptable hoops. After several more emails including one stating a phone call was required to verify my identity "again" I sent 1 last email requesting/demanding either 1)service or 2) refund or 3) Ashhad. Ashhad got me up and running in no time. He is light years ahead of their broken system, without him it'd be 1 star, but low review is not him it's all the other terrible aspects. My service is now activated on usmobile via verizon(warp); it's awesome! Final notes updated TLDR read it all. CONS: Trouble activating, requires app, requires 2fa, requires autopay(even when you prepaid 1year) requires calling/days waiting none of which mentioned pre-purchase. App doesn't record data accurately; you pick number then they assign random in different area code, probably have to sue if you actually wanted a refund(not joking). PROS: phone service seems awesome; Ashhad; cheap af. Overall, I'd choose elsewhere but I prepaid 1 year; requiring autopay/2fa after the purchase w.o warning isn't OK. I believe some reviews are questionably made. Will update on service after 3-9 months, be forewarned. Sure it works great for 2/3 people. You don't want to be in the 1/3.

Kindness and understanding… Everyone I have spoken to was very patient, kind and understanding. Great company to do business with.

Outstanding customer service from… Outstanding customer service from Romaisa Khan who was very patient, stuck with me all along and provided outstanding customer service. Thank you.

THANK YOU AHMED MUSTAFA US MOBILE GENIUS! After hours of frustrating encounters with US Mobile agents attempting to provide resolutions to what seemed to be intractable problems with getting my International roaming up and running in Europe, I encountered a brilliant angel, Ahmed Mustafa. It was not easy to get to speak with a "supervisor," but it was almost wait the previous endless hours of frustration. He made every effort to help me resolve my problems and to enable my International Roaming so that I am now able to make and receive phone calls, send and receive texts and have data while in France. I will add that several agents told me that my problem was due the the failure of agent to instal the international roaming feature in the U.S. before I departed and that the failure to do this is the cause of the problem. Nevertheless, were every US Mobile agent like Ahmed, there would be no problems! People would be scrambling to sign up for a USMobile plan. Thank you Ahmed. Were it not for you, I would be cancelling my USMobile plan as soon as I returned to the U.S.

Samir B Samir B. did an excellent job of answering all my questions and helped me compare different plans to find the best. Great work!