The tech The tech, Ahmed Shaikh, was very kind and patient. He got things rolling well. This was not a reflection on Ahmed but US Mobile. Apparently, they have a 1.2MB text upload maximum. That means most pictures will not upload to texts properly. Other than that, it seems good. Kudos to Ahmed.😀

True cost of service is your mental health Wasnt sure what to expect except the basics. Initially trying to activate my line on esim was a headache and didn't work.. only to find out my unlocked galaxy s21 phone did not work on their Verizon(warp)network. (Later told recurring issue(on samsung)) After trying several times, contacting support: I was repeated the same steps which didn't work. (I read elsewear and experienced) everytime you email its a new person who has no clue and doesnt know how to fix it. If you have issues (you will) imagine self check-out w 3+ clueless employees until 1hr later a leader arrives who fixes it fast. Eventually told I had to sign up for the app, 2fa and automatically autopay in order to get the service I had already paid for. I was told I had been emailed a 6 digit code for 2fa (and didnt) Eventually after being transfered from person to person a group lead took over and somewhat rectified the situation. Giving me a temporary GSM line, and said he refunded the physical sim card purchase given esim didn't work. he did refund $10 (email verification of refund) for the new temporary line I didn't know I was signing up for. 10 days later I am trying to activate physical sim card on verizon my original and only desire and really just want a refund to go anywhere else. I did previously mention/ask for refund(for 1yr prepaid line never activated) twice and recieved no acknowledgement before the second line ordeal. All other agents seem to deny refunds, deny its issues on their end, and require lots of unacceptable hoops. After several more emails including one stating a phone call was required to verify my identity "again" I sent 1 last email requesting/demanding either 1)service or 2) refund or 3) Ashhad. Ashhad got me up and running in no time. He is light years ahead of their broken system, without him it'd be 1 star, but low review is not him it's all the other terrible aspects. My service is now activated on usmobile via verizon(warp); it's awesome! Final notes updated TLDR read it all. CONS: Trouble activating, requires app, requires 2fa, requires autopay(even when you prepaid 1year) requires calling/days waiting none of which mentioned pre-purchase. App doesn't record data accurately; you pick number then they assign random in different area code, probably have to sue if you actually wanted a refund(not joking). PROS: phone service seems awesome; Ashhad; cheap af. Overall, I'd choose elsewhere but I prepaid 1 year; requiring autopay/2fa after the purchase w.o warning isn't OK. I believe some reviews are questionably made. Will update on service after 3-9 months, be forewarned. Sure it works great for 2/3 people. You don't want to be in the 1/3.

Switched to US Mobile from Verizon Switched to US Mobile after 10+ years with Verizon. I pay less, have the exact same coverage, and the customer service is incredible. Run, don't walk, from your current provider to these guys!

Kindness and understanding… Everyone I have spoken to was very patient, kind and understanding. Great company to do business with.

AHMED MUSTAFA CALLED AND SOLVED ALL MY PROBLEMS Ahmed Mustafa called exactly as I was concerned about how I would be able to have an elderly person not be without her phone. Ahmed a total professional and incredibly knowledgeable about this home phone unit from US MOBILE assured me no need to connect unit until her son got the email that phone # was transferred. It was incredible that he called and solved everything. US Mobile has the most caring personnel ever. They are professional, caring, willing to help and going above and beyond. Ahmed Mustafa exemplified that. He is even calling tomorrow to transfer the # to Us Mobile and will call my friend's son as soon as the transfer shows as effective. That is huge!!! Bless US Mobile. The company is amazing, detail oriented and wants to make friends who live their service. Thank you Ahmed Mustafa and US MOBILE. So appreciative. Marge K