District Technology Coordinator, WINFIELD, AL
GBBeen using CDI for several years and… Been using CDI for several years and they get only 3 stars because their stock is usually limited. They only have certain models with no interest in finding what you need. Also, the product is sometimes not in satisfactory condition. Instead of grade A condition, you will receive grade C at a premium price, product with a lot of scratches, dust, and missing parts. Customer service is also slow sometimes with you having to constantly send reminder emails.
Technology Coordinator for small ISD
GBAll items are overpriced. All items are overpriced by almost 50%. "Refurbished" means we are selling really used and patched together computers and sell/lease them for way over retail price. Often the power adapters that are shipped with computers are wrong or don't belong with that model. Although I've had better communication with my current sales rep the previous sales rep was unresponsive and didn't like that fact that I continuously proved that items are overpriced. The Canadian border is a logistics nightmare. If I send computers back for warranty replacement it might take months to get them back. The only reason I still deal with CDI is because I have what is left of a 4 year lease. I don't even consider them for future leases or purchases. You'll pay twice as much and get half the value.
Joe Manjin, President - MANJIN ELECTRONICS
CAASTON REALLY MaKES CDI MORE PERSONAL… ASTON REALLY MaKES CDI MORE PERSONAL AND USER FRIENDLY
Dorthy MacKenzie, Portage Township Schools, IT Dpt
GBWonderful Company to work with. CDI is a wonderful company to work with. Our sales rep, Kent Davidson is extrememly professional, and very quick to respond tp every email and phone call that we present to him. I am looking forward to working with CDI and Kent even more in future endeavors.
Principal, High Level, AB
CALack of response almost a year`s wait! We had been in contact about getting licensing and protections set-up on our school`s devices for months. The process was started in March/April of 2018; we were not fully set-up with licensing and protections until February/March of 2019! Why! Because we were not informed 2x that our sales rep had changed! All the dealings I had with our 2nd sales rep were great, productive and helpful, and then between when we licensed and GoGuardian was added another new sales person. This was beyond poor! Bad communication and I can't help but wonder if this is why you lost 2 staff members during that time frame.