The agent was very patient with me… The agent was very patient with me because it did get confusing if we were talking about an app account, pinwheel account, Child's phone, or parent's dashboard. My problem was fixed with his time and attention. Greatly appreciated!

Dino Noriega was extremely helpful and… Dino Noriega was extremely helpful and able to take care of the issue when the first agent couldn't. Took alot of back and forth throughout the day, which is why I took off a star. But both customer service agents (Dino and "Chen B") were friendly and professional. I made a suggestion as to how I hoped Pinwheel could prevent the issue I had and asked it to be forwarded to the appropriate department.

Pinwheel is the best out there! Pinwheel is fantastic! I searched high and low for a good option for my son that has the parental control I require and the flexibility and "cool" factor that he wants. And their customer service is top notch! Cannot say enough good things about Pinwheel!

Returns are long , complicated and arduous It has been a nightmare. It was over 1 month shipping. The phone was defective. I notified customer service. I had to take it to a technician to verify it wasn’t my incompetence. Then they asked for 5 different sets of pictures and video to ensure the phone was not scratched even though the screen was not the issue. My request for a refund had been passed to five different “agents and they still won’t refund or replace… update I was able to get help from a team lead who was gracious and efficient. I do encourage buyers to be aware of a very complicated long return process.

Amazing product, excellent customer service I love Pinwheel for their amazing product and wonderful customer service. They truly understand how much we need safe devices for our kids as we guide them into adulthood. They also know how to make that a reality that is easy to navigate. And bonus: every time I've talked to their customer service has been a simple, helpful, and kind experience. Thank you, Pinwheel!