Exactly what we were looking for We purchased a Pinwheel phone for our son last summer, and it has been an amazing experience. I've been able to easily customize settings for my son using the app. On two occasions I wasn't sure how to proceed, but the live chat on the website was able to assist me promptly and provide me with the information I needed. We have his phone set to only receive texts/calls from approved numbers and it has worked perfectly. Furthermore, approving new contacts is super fast and easy on the parent app (as is revoking them if they're no longer needed). A+

Helpful, quick fix. Tony effectively fixed the issue we were having with placing phone calls to/from our pinwheel device. When navigating away from the chat to place a trial phone call, I did get “booted” from the chat and a brand new window opened when navigated back. This seems to happen every time I use the chat feature.

Julia O to the rescue! Julia O. was extremely helpful & efficient in solving our problem. We'd been struggling with an issue (kid locked out of phone after changing passcode) for a couple of days before finally reaching out to Customer Service through their Chat feature. Within 10 minutes our problem was solved. Now we know that if we run into an issue again, we'll use the chat feature sooner rather than later.

Pinwheel is the best out there! Pinwheel is fantastic! I searched high and low for a good option for my son that has the parental control I require and the flexibility and "cool" factor that he wants. And their customer service is top notch! Cannot say enough good things about Pinwheel!

Dino Noriega was extremely helpful and… Dino Noriega was extremely helpful and able to take care of the issue when the first agent couldn't. Took alot of back and forth throughout the day, which is why I took off a star. But both customer service agents (Dino and "Chen B") were friendly and professional. I made a suggestion as to how I hoped Pinwheel could prevent the issue I had and asked it to be forwarded to the appropriate department.