No "unlimited" data! RedPocket advertises unlimited data plans with "a reduction in speed once allotted GB is exceeded." But in my case reduction in speed did not mean slower data, it meant NO data. Two "troubleshooting" chats of 60-90 minutes each could not resolve this problem. I kept being told that streaming would not be possible at slower speed, but the problem was NO data at all, not high-data applications. I noted this issue within weeks of starting my annual plan, but RedPocket would not refund me. To make matters worse, RedPocket then threatened to disallow porting out my phone number (i.e., holding my phone number hostage) because I started a credit card dispute. Beware when dealing with this scammy company!

Red Pocket is a great choice! Red Pocket has amazing customer service! Their plans are good and if you need to, you can pay in advance for another month or more. It helps out a lot for low income people like me.

US Support !!!! Good pricing, choice of network, and especially, US based chat support! Now, bring phone support back to the US as well for a perfect trifecta!

Horrible customer security I tried to sign up for Red Pocket but they put my sign up on hold. They sent me a link that wanted me to give some third party access to my current phone to verify my identity and called it a security measure. I don't know how give access to my phone could possibly be considered security...

The Customer service rep Ronald (emp ID… The Customer service rep Ronald (emp ID - 1498) was awesome, could solve my esim download issue easily, before him all the reps tried but could not help and hold the call on music for long. Hats off to Ronald, keep up the good job , he is more helpful and customer oriented.