Horrible customer security I tried to sign up for Red Pocket but they put my sign up on hold. They sent me a link that wanted me to give some third party access to my current phone to verify my identity and called it a security measure. I don't know how give access to my phone could possibly be considered security...

Stephen did a great job … Stephen did a great job of getting my phone activated. He was very patient and treated me like an intelligent person. We had a great support conversation. Very friendly.

The Customer service rep Ronald (emp ID… The Customer service rep Ronald (emp ID - 1498) was awesome, could solve my esim download issue easily, before him all the reps tried but could not help and hold the call on music for long. Hats off to Ronald, keep up the good job , he is more helpful and customer oriented.

Red Pocket Customer Service = 5+ Stars!! Red Pocket customer service is on top of issues; I had contacted them multiple times prior to switching from another MVNO that costs $20.00 for only cell service [Data was $10.00/GB additional (Taxes and fees added on top of all that)]. My multiple contacts with Red Pocket customer service was over a period of time, from late 2023 and into early 2024 versus a once and done issue.

Horrible horrible horrible asked for… Horrible horrible horrible asked for refund instruction no reply. Phone never could out or incoming connections. Says Call Ended right after dialing.