Stephen did a great job … Stephen did a great job of getting my phone activated. He was very patient and treated me like an intelligent person. We had a great support conversation. Very friendly.

Horrible customer security I tried to sign up for Red Pocket but they put my sign up on hold. They sent me a link that wanted me to give some third party access to my current phone to verify my identity and called it a security measure. I don't know how give access to my phone could possibly be considered security...

The Customer service rep Ronald (emp ID… The Customer service rep Ronald (emp ID - 1498) was awesome, could solve my esim download issue easily, before him all the reps tried but could not help and hold the call on music for long. Hats off to Ronald, keep up the good job , he is more helpful and customer oriented.

Red Pocket is a great choice! Red Pocket has amazing customer service! Their plans are good and if you need to, you can pay in advance for another month or more. It helps out a lot for low income people like me.

Pleasantly Surprised I was very skeptical at first, switching from a major carrier to RP. However, I have been very pleasantly surprised with just about everything, including dealing with customer service. I have not travelled much, so I'm not sure how that part will stand up, but around town, it has been superb service.