Red Pocket Mobile

2060-D Avenida De Los Arboles, 91362, Thousand Oaks, United States
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4.40
Based on 20 Reviews

5

85.00%

4

0.00%

3

0.00%

2

0.00%

1

15.00%
About Red Pocket Mobile

Red Pocket offers the best value in contract free wireless service, since 2006. Bring your own phone, or get a new one, and enjoy nationwide coverage on America's best networks!

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Dan Corbett
GB

Horrible customer security I tried to sign up for Red Pocket but they put my sign up on hold. They sent me a link that wanted me to give some third party access to my current phone to verify my identity and called it a security measure. I don't know how give access to my phone could possibly be considered security...

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Nick
GB

No "unlimited" data! RedPocket advertises unlimited data plans with "a reduction in speed once allotted GB is exceeded." But in my case reduction in speed did not mean slower data, it meant NO data. Two "troubleshooting" chats of 60-90 minutes each could not resolve this problem. I kept being told that streaming would not be possible at slower speed, but the problem was NO data at all, not high-data applications. I noted this issue within weeks of starting my annual plan, but RedPocket would not refund me. To make matters worse, RedPocket then threatened to disallow porting out my phone number (i.e., holding my phone number hostage) because I started a credit card dispute. Beware when dealing with this scammy company!

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Eric
GB

Customer service is prompt and really helpfull I reached out chat service, and in one minute, I met RP CS Stephen on the chat. Stephen was very helpful and solved my issue (not able to receive call) in just a few minutes. It was really an outstanding experience!

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Turtlecreek Products
GB

Seamless Transition to Red Pocket from Spectrum Mobile Easy chat session with Red Pocket CS to select the right plan for my second phone and how it was going to be integrated with my existing account with Red Pocket. CS knew what they were talking about and I got the chat transcript in order to follow the instructions. Ordered the SIM which was sent quickly. It was an absolutely seamless transition!

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Bruce
GB

US Support !!!! Good pricing, choice of network, and especially, US based chat support! Now, bring phone support back to the US as well for a perfect trifecta!

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