Great all around services Great all around services

Red Pocket Customer Service = 5+ Stars!! Red Pocket customer service is on top of issues; I had contacted them multiple times prior to switching from another MVNO that costs $20.00 for only cell service [Data was $10.00/GB additional (Taxes and fees added on top of all that)]. My multiple contacts with Red Pocket customer service was over a period of time, from late 2023 and into early 2024 versus a once and done issue.

Horrible customer security I tried to sign up for Red Pocket but they put my sign up on hold. They sent me a link that wanted me to give some third party access to my current phone to verify my identity and called it a security measure. I don't know how give access to my phone could possibly be considered security...

US Support !!!! Good pricing, choice of network, and especially, US based chat support! Now, bring phone support back to the US as well for a perfect trifecta!

No "unlimited" data! RedPocket advertises unlimited data plans with "a reduction in speed once allotted GB is exceeded." But in my case reduction in speed did not mean slower data, it meant NO data. Two "troubleshooting" chats of 60-90 minutes each could not resolve this problem. I kept being told that streaming would not be possible at slower speed, but the problem was NO data at all, not high-data applications. I noted this issue within weeks of starting my annual plan, but RedPocket would not refund me. To make matters worse, RedPocket then threatened to disallow porting out my phone number (i.e., holding my phone number hostage) because I started a credit card dispute. Beware when dealing with this scammy company!